Workplace Manager

Responsibilities

• Own daily workplace operations for the San Mateo office, ensuring the office is clean, organized, stocked, functional, welcoming, and guest-ready.
• Serve as the front-of-house owner for employees, candidates, guests, vendors, and partners.
• Manage reception, visitor experience, mail, packages, guest coordination, front desk presentation, and office communications.
• Maintain high standards for conference rooms, shared spaces, cafeterias, kitchens, printer areas, supplies, and employee amenities.
• Own food, beverage, snacks, office supplies, printer supplies, and recurring workplace inventory.
• Manage workplace vendors, including janitorial, catering, snacks and beverages, building management, office supplies, maintenance, and repair vendors.
• Partner with People Operations and Recruiting on onboarding, employee experience, office rituals, celebrations, and moments that matter.
• Coordinate new hire workplace logistics, including desk assignment, office access, welcome materials, first-day readiness, and coordination with IT, Security, and Facilities.
• Partner with Facilities on physical workplace needs, including desk setups, furniture moves, repairs, storage, shipments, and space resets.
• Plan and support onsite events, team lunches, happy hours, all-hands logistics, candidate visits, and internal gatherings.
• Build lightweight workplace processes, checklists, vendor documentation, office standards, and recurring routines.
• Proactively identify and resolve office issues before they impact employees or visitors.
• Support site safety, emergency readiness, and building-related escalations during business hours.

Qualifications

• 4+ years of experience in workplace experience, office management, people operations, hospitality, facilities coordination, or a similarly hands-on, people-facing role.
• Proven ability to independently run day-to-day office operations with strong ownership and minimal direction.
• Comfort being front-desk based, highly visible, and close to the center of office activity.
• Strong service orientation and genuine care for creating an excellent employee, candidate, and guest experience.
• Experience managing vendors, office supplies, food and beverage programs, onboarding logistics, events, seating, mail/packages, and workplace requests.
• Excellent judgment, organization, follow-through, and attention to detail.
• Clear, warm, and professional communication with employees, candidates, vendors, and leadership.
• Able to manage competing priorities, ambiguity, and last-minute changes in a fast-moving environment.
• Proficiency with Google Workspace, Slack, and workplace request or ticketing systems such as Jira, Freshservice, ServiceNow, or similar.
• Able to work onsite five days per week in San Mateo.