Workplace Experience Specialist

Key Responsibilities

• Independently coordinate day-to-day workplace and facilities operations, including space readiness activities, internal move coordination, and service delivery projects, with minimal supervision.
• Deliver day-to-day Workplace Experience services ensuring a welcoming, functional, and people-centric employee environment.
• Support visitor management, mailroom services, office supplies, meeting room support, canteen operations, parking, lockers, and fitness centers.
• Serve as the primary on-site point of contact for employee workplace needs and service requests.
• Execute onsite and offsite employee events that foster engagement, connection, and culture. Coordinate event logistics including room setup, catering, vendor support, and post-event wrap-up for larger events.
• Support community-building initiatives aligned with the client's culture and workplace experience standards.
• Facilities Coordination & Internal Moves
• Independently coordinate space planning support activities, including seating changes, workspace adjustments, and move readiness, partnering with Facilities and Real Estate as required.
• Support internal office moves, seating assignments, furniture deployment, and workspace changes.
• Maintain awareness of space readiness, cleanliness, and functionality, escalating issues as needed.
• Career Development & Continuous Improvement
• Execute Workplace Experience processes and standards as defined by US and the Workplace Experience operating model.
• Identify, recommend, and support implementation of operational enhancements to workplace systems, tools, and processes to improve efficiency and service delivery.
• Support in the creation of documentation of local procedures, playbooks, and service workflows as needed.
• Cross-Functional & Vendor Coordination
• Independently coordinate with internal stakeholders and external vendors to ensure timely, effective delivery of workplace and facilities services.
• Monitor daily service delivery and escalate risks or issues appropriately.
• Support property-related and fleet-related administrative activities at assigned locations under the direction of the Workplace Experience Sr. Specialist.
• Administrative & Budget Support
• Provide administrative support for Workplace Experience and Facilities-related purchases, including purchase reacquisition creation, purchase order tracking & invoice payments.
• Track departmental expenses and maintain accurate records to support budget monitoring and forecasting.
• Support budget reconciliation activities by validating charges, flagging discrepancies, and coordinating corrections with Finance and vendors.
• Prepare spend summaries and supporting documentation as requested.
• Health, Safety & Compliance Support
• Assist with emergency preparedness activities and follow established safety protocols.
• Help maintain a safe, compliant, and welcoming workplace environment.

Role Impact

This role ensures that employees experience a consistent, welcoming, and well-run workplace on a daily basis. By independently coordinating workplace operations, providing administrative and budget support, resolving moderately complex operational issues, and supporting continuous improvement initiatives, the Workplace Experience Specialist plays a critical role in enabling productivity, connection, and operational readiness in Owensboro, KY.