Workplace Experience Specialist
About the role
The Workplace Experience Specialist supports the Workplace Experience team in creating exceptional experiences for members and visitors across the administrative campuses. This role involves various administrative tasks such as managing the office mail process, maintaining and updating member seating and location data, and supporting new member onboarding.
Responsibilities
- Support the Workplace Experience team’s Member-First goals and ideals across the administrative campuses and through daily engagement.
- Manage and execute the office mail process including collection, sorting, and distribution across the Muscatine campuses utilizing the company mail van.
- Manage external shipping and receiving processes using preferred vendor for the identified campuses and in adherence to international shipping regulations as required.
- Partner with Account Managers for policy maintenance and communicating to team as needed.
- Absorb and assist Members with external mail or shipping as needed.
- Ensure supplies are available and stocked.
- Prepare, maintain, and distribute Standard Work associated with assigned tasks and as requested.
- Maintain and support furniture storage and distribution across administrative campuses.
- Order, distribute, and replenish standard office supplies for administrative campuses.
- Support site security through the creation, maintenance, and access management of member identification badges.
- Support new members onboarding through desk setup, including wire management, furniture maintenance, and cleaning.
- Support building presentation and cleanliness standards across the administration campuses daily and through regular building audits.
- Support and influence campus-wide safety initiatives, Emergency Action Plans, and security best practices.
- Greet visitors and create a welcoming experience as requested.
- Drive and maintain mail vehicles to support completion of responsibilities, doing so by following proper safety guidelines and processes.
Requirements
- A high school diploma or equivalent required.
- An Associates degree in business administration, communication, or related field preferred.
- At least one year of experience in a customer service or related field required; two years of experience preferred.
Qualifications
- Strong organizational skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to manage multiple tasks and prioritize effectively.
- Proficient in Microsoft Office Suite.
- Basic knowledge of postal regulations and shipping procedures.
Skills
- Customer service skills.
- Administrative support skills.
- Office equipment operation (e.g., postage machines).
- Building maintenance and cleanliness.
- Visitor management and security.
Benefits
HNI Corporation offers competitive benefits starting from Day 1, including health insurance, retirement plans, and paid time off. For more information, visit www.HNIbenefits.com.
Pay
Compensation is commensurate with experience.
Schedule
The schedule is flexible and may vary based on department needs.
Company Information
HNI Corporation is a global family of brands for the workplace and home dedicated to enhancing the spaces where we live, work, and gather. We are committed to fostering an inclusive environment where everyone feels valued and supported. For more information about our company, visit www.hnicareers.com.
Contact Us
If you have any questions regarding the application process or accessibility of our website, please contact us at 563-272-7400 or via email at [email protected]. HNI Corporation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.