Workplace Experience Specialist

About the role

Vivid Seats is seeking a Workplace Experience Specialist to support workplace operations and employee experience across our Chicago headquarters and additional office locations, including Coppell and Las Vegas.

Responsibilities

• Coordinate day-to-day office operations, ensuring workplaces are safe, functional, organized, and welcoming.
• Partner with building management, security teams, and service providers to address facility needs and workplace improvements.
• Maintain office supplies, food and beverage programs, deliveries, inventory management, and workplace amenities.
• Care for maintenance, repairs, security access, and vendor relationships across locations.
• Support workplace safety initiatives, emergency preparedness, and compliance requirements.
• Coordinate and support engagement activities, office events, leadership visits, celebrations, and community-building initiatives.
• Partner with the People Team to support onboarding experiences and key employee lifecycle moments.
• Help maintain a workplace environment that reflects Vivid Seats' culture, values, and employee experience goals.
• Draft workplace and employee communications that are clear, engaging, and informative.
• Maintain workplace information, workplace signage, guides, and employee-facing resources to ensure accuracy and consistency.
• Aid in the administration and maintenance of workplace systems and tools, including visitor management, workplace scheduling, and employee resource platforms.
• Identify opportunities to streamline processes, improve employee services, and enhance workplace operations.
• Gather employee feedback and workplace data to support continuous improvements and informed decision-making.

Qualifications

• 2+ years of experience in workplace experience, facilities, office operations, hospitality, employee engagement, administration, or related fields.
• Strong organizational and project management skills with exceptional attention to detail.
• Excellent verbal and written communication skills.
• Experience coordinating vendors, facilities services, events, or workplace programs.
• Demonstrated ability to manage multiple priorities and adapt in a fast-paced environment.
• A service-oriented mindset with a passion for creating positive employee experiences.
• Strong problem-solving skills and a proactive approach to identifying opportunities for improvement.
• Comfort learning and utilizing workplace technology platforms and automation tools.
• Experience supporting multiple office locations or hybrid work environments is a plus.
• Experience with workplace management systems, visitor management tools, or facilities operations is preferred.