Workplace Experience Specialist

Job Summary

We are seeking a customer-focused Hospitality & Conference Services Associate to deliver an exceptional workplace experience for employees, clients, and visitors. This role is ideal for someone with a hospitality mindset who enjoys creating welcoming environments, coordinating meetings and events, and ensuring every detail is executed with excellence. The successful candidate will thrive in a fast-paced corporate environment, possess outstanding organizational skills, and be committed to providing white-glove service.

Key Responsibilities

• Provide a high-level, concierge-style experience by warmly greeting guests, responding promptly to requests, and delivering exceptional customer service.
• Prepare and set up conference and meeting rooms according to event specifications, including room configurations, audiovisual equipment, and catering arrangements.
• Cook and serve hot and continental breakfasts, lunches, beverages, and catered refreshments for meetings and special events.
• Maintain visiting offices and temporary workspaces by ensuring they are cleaned, stocked with supplies, and ready for incoming guests and employees.
• Affordably manage multiple priorities while adapting to changing business needs in a fast-paced environment.
• Utilize scheduling and room reservation software to coordinate meeting spaces and support daily operations.
• Provide support for occasional after-hours meetings and firm events, including setup, coordination, hospitality services, and event breakdown.
• Collaborate with internal teams to ensure seamless execution of meetings, events, and workplace services.
• Maintain the highest standards of professionalism, organization, and attention to detail while creating a welcoming and exceptional client experience.

Opportunity

Opensity is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination. Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.