Workplace Experience Specialist

About the role

At MRI Software, we believe the workplace plays a critical role in bringing our culture to life and enabling employees to do their best work. As the Workplace Experience Specialist, you will lead the day-to-day delivery of workplace services and facilities operations across North America, ensuring our offices are safe, functional, welcoming, and aligned with our values. This role combines workplace experience, facilities management, vendor oversight, employee engagement support, and project coordination. Working closely with HR, business leaders, and global workplace teams, you will help create positive employee experiences while ensuring efficient and effective office operations.

Responsibilities

• Lead the delivery of a best-in-class workplace experience across NA offices and remote employees.
• Partner with HR and leadership teams to support employee engagement, culture-building initiatives, inclusion programs, and company events.
• Develop workplace experience metrics and employee feedback programs to continuously improve services and amenities.
• Support regional and global workplace experience standards and initiatives.
• Prepare business cases and financial analyses supporting workplace investments and workplace experience initiatives.
• Oversee daily operations across NA offices, ensuring safe, reliable, and cost-effective workplace environments.
• Develop and implement workplace standards, operational procedures, and best practices.
• Manage building relationships, landlord interactions, and service provider performance.
• Ensure offices consistently reflect MRI's brand, culture, and operational requirements.
• Provide functional leadership to an Office Coordinator.
• Manage regional vendors including facilities management, cleaning, security, catering, workplace services, and maintenance providers.
• Establish service level agreements (SLAs) and measurable performance metrics.
• Conduct regular vendor reviews and drive continuous service improvements.
• Support office relocations, expansions, renovations, reconfigurations, and workplace improvement projects across NA.
• Ensure projects