Work Ready Employment Case Manager

About the role

This position is part of Signal Centers' innovative workforce development program, which combines job training, paid internships, and intensive case management. The Employment Case Manager provides intensive case management support to TANF‑eligible individuals, preparing them to become highly trained professionals and obtain long‑term, stable employment with benefits.

Qualifications

• Bachelor’s degree in Social Work, Psychology, Human Services, or a related field.
• Experience working with inner‑city families in a case‑management model or experience in workforce development (required).
• Valid driver’s license, reliable transportation, and valid insurance meeting Tennessee state requirements.
• Organized and proficient in maintaining case‑management notes and data‑entry requirements.
• Professional demeanor capable of representing the agency well in the community.
• Team player able to work cohesively in a team environment.

Core Values and Ethical Conduct

• Consistently model Accountability, Community Impact, Compassion, Trustworthiness, and Teamwork.
• Interact with staff, clients, management, community partners, and funders in a respectful and professional manner.
• Create and embrace new ideas, utilizing creative problem‑solving to improve services and delivery methods.
• Work cooperatively with staff, clients, management, funders, and community partners.
• Use resources and time wisely, accountably, and carefully.
• Conduct oneself with honesty, reliability, and fairness, adhering to the agency’s code of ethics.

Responsibilities

• Job Coaching: Assist participants ready for permanent employment in securing part‑time or full‑time positions while they continue education and training.
• Intensive Model: Follow an intensive case‑management model with weekly contact involving the participant, employer, and education/training entity.
• Barrier Removal: Provide intensive support to eliminate or overcome barriers, collaborating with educators, trainers, and employers to ensure successful employment.
• Case Management: Maintain a caseload of 20‑25 participants, delivering intensive case management, resource linkage, assessments, and data entry to track program progress and outcomes.
• Training: Participate in DHS‑provided training on program support, TANF support, and community resources.
• Community Outreach: Attend community, partner, and outreach events as assigned.
• Assessment & Planning: Conduct initial and ongoing assessments of clients’ skills, experience, and employment barriers to develop personalized career plans.
• Job Readiness Training: Provide hands‑on assistance with resume building, interview preparation, and job search strategies.
• Resource Coordination: Connect clients with essential community supports such as housing assistance, transportation, and childcare to eliminate work‑related barriers.
• Monitoring & Support: Conduct regular check‑ins to track client progress, provide ongoing mentoring, and ensure long‑term job retention.
• Documentation: Maintain accurate, up‑to‑date client files, service logs, and outcome reports to meet funding and agency compliance requirements.
• Other duties as assigned by the Director.

Benefits

• Competitive health, vision, and dental coverage.
• Health Savings Account (HSA) and Dependent Care Flexible Spending Account (FSA).
• Group life insurance.
• Teladoc (telemedicine) services.
• Employee Assistance Program (EAP) mental‑health resources.
• Short‑ and long‑term disability options.
• Up to 4% matching 401(k) employer contribution, plus a 3% base contribution.
• Generous paid time off to support work‑life balance.
• Employee discounts on paid services.