Employment Services Case Manager

About the role

Case Manager 1-Employment Services (Entry Level) directs and facilitates the delivery of employment-appropriate support services for participant households as indicated by relevant service modalities. The role involves conducting needs-based and program eligibility assessments, providing employment and education opportunities, engaging in community outreach, providing case management services, and coordinating services across the program.

Responsibilities

• Ensure the participant’s voice is heard and their ideas are central to programming.
• Act as a liaison with employers, schools, and businesses to secure appropriate placements; maintain an updated list of education and employment opportunities.
• Provide participants with information and referrals on career paths aligned with their skills, interests, and experience.
• Assist participants with job applications, mock interviews, resume and cover letter preparation.
• Develop and implement coaching strategies to help participants overcome employment barriers.
• Conduct needs-based screenings and assessments; identify and serve the unique needs of participant households.
• Conduct community-wide outreach to identify eligible households facing substantial barriers to housing stability.
• Support team members by serving as a resource for problem-solving and staying current with field issues and theories.
• Attend orientations, trainings, staff meetings, community meetings, conferences, and workshops as requested.
• Provide training and mentorship to team members and community stakeholders on best practices.
• Document all client interactions and required eligibility and demographic information.
• Maintain confidentiality and participate effectively within and across teams.
• Engage in professional development to build knowledge of field-relevant best practices and standards.

Working Conditions and Physical Requirements

• Regular travel throughout the program’s service area is required; must be willing to use a personal vehicle for service provision across the metro Denver area.
• Ability to work in diverse and sometimes uncomfortable environments such as homeless shelters, service facilities, streets, offices, and other locations necessary to fulfill program objectives.
• Physical demands include bending, climbing, stooping, kneeling, reaching, crouching, squatting, lifting (30–50 pounds), balancing, standing, sitting, hand/foot motions, walking, close and distant vision, depth perception, hearing/listening, speaking/shouting, use of hands/fingers (grasping, holding, touching), thinking, calculating, memory/recall, and exposure to indoor and outdoor environments.

Position Type and Expected Hours of Work

Full-time position with a typical 40-hour workweek designed to meet program objectives; occasional overtime may be required. Positions are located in Denver (with travel throughout the Denver Metro region) or Colorado Springs (with travel throughout El Paso County).

Pay

$21.00–$23.00 per hour.

Benefits

• Vacation time
• Separate sick time
• Paid holidays
• Floating holidays
• Personal days
• Volunteer/Wellness day
• Tuition assistance
• Pension plan
• 403b retirement plan with agency match
• Health, dental, vision, and pet insurance
• Life insurance
• Accident insurance
• Employee Assistance/Work Life Balance program
• Employee discount program
• LifeLock with Norton
• Public Service Loan Forgiveness support

Requirements

• Bachelor’s degree in human services, social work, or a closely related field, or related experience.
• Must possess a Colorado driver’s license and state-mandated automobile insurance.
• Must possess a personal vehicle available for work-related travel (mileage reimbursement provided).
• Must complete agency and program credentialing within 12 weeks of hire and maintain credentialing standards thereafter.
• Models VOACO’s core culture attributes: Accountability, Integrity, Respect, and Service (AIRS).
• Models VOACO’s strategic virtues: Hungry, Humble, People Smart (HHS).

Preferred Qualifications

• Individualized Placement Services (IPS) Certification
• Knowledge and skill in Harm Reduction, Critical Time Intervention, Motivational Interviewing, Trauma-Informed Care, and Housing First Principles.
• Ability to respectfully and professionally serve individuals from diverse backgrounds, cultures, ideologies, and religions.
• Ability to work and thrive within a diverse, multicultural team environment.
• Ability to take initiative and work independently.
• Strong verbal and written communication skills.
• Ability to apply appropriate self-care when facing difficult or traumatic situations common in service provision.