Employment Case Manager

Qualifications

• Must have a Bachelor's degree in Social Work, Psychology, Human Services, or a related field.
• Experience working with inner-city families in a case management model or experience in workforce development is required.
• Must have a valid Driver's License and reliable transportation with valid insurance per TN state requirements.
• Must be organized and proficient with keeping case management notes and data entry requirements.
• Must be professional in demeanor and able to represent the agency well in the community.
• Must be a team player and able to work cohesively in a team environment.

Core Values/Ethical Conduct

• The ability to consistently model our Core Values of Accountability, Community Impact, Compassion, Trustworthiness, and Teamwork.
• The ability to interact with staff, clients, management, community partners and funders in a respectful and professional manner.
• The ability to create and embrace new ideas and utilize creative problem solving with an eye to improve services and delivery methods.
• The ability to work cooperatively with staff, clients, management, funders and community partners.
• The ability to be wise, accountable, and careful with use of resources and time.
• The ability to conduct oneself with honesty, reliability, and fairness, holding to our code of ethics.

Job Duties Include

• Job Coaching: Once the participant is ready to seek permanent employment, the Employment Case Manager will work to help secure part-time employment while continuing education and training or full-time employment if/when leaving the program.
• Intensive Model: The Employment Case Manager follows an intensive case management model, working closely with participants with weekly contact with the participant, the employer, and the education and training entity.
• Barrier Removal: Provides intensive support to eliminate or overcome barriers to success and collaborates with educators, trainers, and employers to troubleshoot and ensure successful employment.
• Case Management: Carry and maintain a caseload of 20-25 participants, providing intensive case management and resource linkage while maintaining appropriate case notes, conducting necessary assessments, and entering data into the system to track program progress & outcomes.
• Training: Participates in training, including DHS-provided training on program support, TANF support, and community resources.
• Community Outreach: Participates in community, partner, and outreach events as assigned.
• Assessment & Planning: Conduct initial and ongoing assessments of clients’ skills, experience, and employment barriers to develop personalized career plans.
• Job Readiness Training: Provide hands-on assistance with resume building, interview preparation, and job search strategies.
• Resource Coordination: Connect clients with essential community support, including housing assistance, transportation, and childcare, to eliminate barriers to work.
• Monitoring & Support: Conduct regular check-ins to track client progress, provide ongoing mentoring, and ensure successful long-term job retention.
• Documentation: Maintain accurate, up-to-date client files, service logs, and outcome reports to ensure compliance with funding and agency requirements.