Wine Bar Server - Reserve

About the role

The starting pay for this position is $10.00/hour, plus tips. On average, Wine Bar Servers can expect earnings of $16-$22/hour, dependent on business volume.

Responsibilities

• Anticipate guests’ needs, respond promptly, and maintain positive guest relations at all times.
• Must be professional in both appearance and demeanor in accordance with Biltmore Service Standards, Winery Retail Policies, and Coyle Shopper Standards at all times.
• Deliver and serve correct wine and food items promptly to the appropriate guests.
• Must be able to work both independently and as part of a team.
• Create a unique tasting experience for each guest by engaging guests in the wine list and assisting guests in selecting wines that fit the guest's wine preference.
• Promotes additional retail wine and merchandise sales to meet sales goals while providing world-class service.
• Actively promote the Vanderbilt Wine Club and accurately convey all information regarding the club to guests.
• Cook and assemble plates, complete food prep work, and clean dishes/glasses when needed.
• Open and close operations of the Wine Bar as scheduled, including cleaning the bar and kitchen, maintaining the patio and outdoor areas, along with restocking daily.
• Continually remove soiled dishes, glassware, and flatware from the floor.
• Maintain proper stocking and maintenance of essential items needed for service.
• Accurately track wine inventory/usage on a daily basis.
• Participate in and meet all sales goals set for the Wine Bar.

Requirements

• High school diploma preferred, but not required.
• Previous serving experience required.
• The ideal candidate will have had at least six (6) months of related wine experience in a fine dining/upscale food and beverage setting.
• Demonstrate commitment to delivering world-class guest service and anticipating and exceeding guest expectations.
• Must be able to quickly learn to perform proper wine service.
• Must be able to quickly acquire a working knowledge of Biltmore Wines, wine making, Biltmore & Vanderbilt history, as well as Asheville & the surrounding areas.
• Must be able to learn and communicate information about Biltmore Winery & Retail products, Biltmore Winery Programs, and all services offered.
• Excellent guest relations and communications skills are a must; should be comfortable and able to offer warm, sincere, and gracious hospitality to guests.
• Outstanding interpersonal skills and the ability to handle a variety of guest service situations in a manner consistent with Biltmore standards and in compliance with NC ABC Laws & Regulations.
• Terrific attention to detail.
• Ability to multitask and prioritize in a fast-paced, guest service environment.

Qualifications

• Applicants must be at least 18 years of age.
• Ability to be proactive, exercise good judgment, and take initiative as appropriate.
• Demonstrate advance level of wine knowledge.

Skills

• Proper wine service.
• Active listening skills.
• Suggestive selling techniques.

Benefits

Wine Bar Servers enjoy a flexible, on-call position scheduled based on business needs and operational volume. Reserve employees typically work anywhere from 40-999 hours per year, depending on demand.

Pay

The starting pay for this position is $10.00/hour, plus tips. On average, Wine Bar Servers can expect earnings of $16-$22/hour, dependent on business volume.

Schedule

Schedules can vary, but are generally 2-3 (8-hour) shifts per week. Weekend availability required.