WINE STEWARD/SERVER

Responsibilities

• Sell wine and beer in a manner consistent with company guidelines and applicable laws.
• Adhere to all local, state, federal laws, safety and food safety regulations, and Company guidelines.
• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Stay current with present, future, seasonal and special ads and engage customers using this information.
• Offer product samples and help customers discover new items or products inquire about.
• Provide customers with products that they have requested as well as recommend additional items.
• Absorb and execute CAO and Key Retailing Programs and maintain sales floor and backroom standards.
• Perform Price Changes and ensure overall price integrity.
• Maintain proper inventory levels, proper signage and merchandising standards for products normally carried as well as special orders.
• Operate equipment safely and efficiently.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Report all safety risks, customer or employee incidents or issues, and illegal activity, including: robbery, theft or fraud.

Qualifications

• Minimum Must be 21 years of age.
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)
• Attend training sessions and pass industry certification testing.
• Desired Second language (speaking, reading and/or writing)
• Knowledge of imported and domestic varieties of wine and beer, their flavor profiles and how they are made.
• Knowledge of industry trends in specialty wines and beers as they relate to the consumer.
• Experience working with wine and beer.
• Retail experience.