Wine Steward

About the role

The Water Grill, established over 25 years ago, is renowned for its exceptional seafood offerings, earning the title "the best seafood in Southern California" by the Zagat Guide. Known for its premium benefits, amazing company culture, and growth opportunities, the Water Grill continues to delight its patrons with its exquisite culinary experiences.

Responsibilities

• Guide Guests through a wine experience that exceeds their expectations, driving sales and providing excellent service and wine knowledge.
• Pair wine and food for Guests as requested or as helpful.
• Communicate with all Guests, crewmembers, managers, and vendors in a courteous and professional manner throughout the dining experience.
• Maintain the physical inventory and evolve the wine list.
• Drive sales at all times, considering the taste preferences and budget parameters of the Guest, using suggestive selling techniques.
• Build Open Table Guest notes database to enhance future service and sales.
• Manage the evening's inventory of wine, restocking as needed.
• Ring in and track orders, ensuring quick service to Guests.
• Maintain neat and organized conditions of all wine storage areas.
• Ensure the restaurant wine glassware and decanters are at par, available, and clean.
• Attend to Guests who are not 100% satisfied with the product or service immediately, and inform a manager if necessary.
• Participate in ongoing Crew wine education and maintain an enthusiastic attitude towards the wine program.
• Complete side work duties as assigned.

Qualifications

• Minimum of 21 years of age
• High school graduate, some college
• Level 1 Court of Masters, WSET level 2, or equivalent
• Current CA Food Handler’s Card
• Ability to communicate verbally and in writing in English with Guests, management, and co-workers
• Ability to add Guest notes to Open Table database
• Ability to open all wine/champagne bottles with ease, regardless of the difficulty of corks, openers, size of bottle, etc.
• Complete knowledge of proper glassware to use and decanting technique
• Understanding of state liquor regulations, particularly those prohibiting service to minors, intoxicated persons, and drunk driving