Cedric's Tavern Server - Reserve

About the role

The position is available up to 20 hours per week, with a typical schedule between 9am and 12am, including weekends. Shifts may vary but are usually available from 10:00am to 5:00pm, 11:00am to 9:30pm, and 3:45pm to 10:30pm. Weekend availability is mandatory.

Responsibilities

• Coordinate entire table service for guests
• Communicate with front and back of house personnel to provide a world-class dining experience
• Deliver gracious hospitality and ensure all guests receive friendly, courteous, and prompt service
• Run their own food orders
• Process guest orders to ensure proper preparation and timely service
• Present, open, and pour wine when serving guests
• Observe diners to ensure satisfaction and address additional requests
• Total bills and accept payment or refer guests to supervisors
• Maintain in-depth knowledge of the complete menu and beverages on hand
• Up-sell menu items and beverages accordingly
• Work on POS system in accordance with guidelines
• Maintain cleanliness of cutlery, china, and glassware
• Ensure uniform is clean, neat, and in good repair
• Stock, remove, and reset dishes and silverware between courses
• Clean and reset vacated tables
• Conduct oneself according to Biltmore's goals, culture, service standards, and fundamental values
• Maintain a clean working environment, adhering to sanitation, health, and safety standards

Requirements

• High school diploma
• Previous serving experience in a full-service restaurant required
• At least six (6) months of related restaurant experience in a fine dining/upscale setting, preferably in a multi-unit resort
• Demonstrated commitment to delivering world-class guest service and anticipating and exceeding guest expectations
• Excellent guest relations and communication skills
• Terrific attention to details
• Ability to multi-task and prioritize in a fast-paced, guest service environment
• Ability to work independently and as part of a team
• Proactive, good judgment, and initiative-taking abilities
• Professional appearance and demeanor in accordance with Biltmore standards
• Must be at least 18 years old

Physical Requirements

• Lift, carry, push, and pull 25–50 pounds
• Lift and carry 25-50 pounds on a large serving tray, above shoulder level, with one hand, bent in reverse 90 degrees
• May often serve in hot interior or exterior areas
• May work double shifts based on business demands
• May work more than 20 hours per week based on business demand