Bistro Server - Reserve

About the role

The Server is responsible for coordinating entire table service for guests and communicating with front and back of house personnel to provide a world class dining experience that exceeds guest expectations. Servers will deliver gracious hospitality and ensure all guests receive friendly, courteous and prompt service at all times following prescribed and established Biltmore service standards.

Responsibilities

• Processes guest orders to ensure that all items are prepared properly and on a timely basis.
• Presents, opens, and pours wine when serving guests.
• Observes diners to ensure that guests are satisfied with the food and service, responds to additional requests and determines when the meal has been completed.
• Total bills and accepts payment or refers guests to supervisors.
• Maintains in-depth knowledge of complete menu and beverages on hand. Up-sells menu items and beverages accordingly.
• Will actively work on POS system in accordance with guidelines.
• Safeguards cutlery, china and glassware to ensure they are spotless before setting on tables.
• Arrives ready to start work properly attired; full uniform and appropriate foot wear.
• Ensures all side duties are fully completed prior to the end of the shift as outlined and in readiness for the next meal period.
• To conduct oneself in accordance with the goals, culture, service standards and fundamental values of Biltmore.
• Maintains a clean working environment, where sanitation, health and safety standards are never compromised.
• Lift, carry, push and pull 25–50 pounds; lift and carry 25-50 pounds on a large serving tray, above shoulder level, with one hand, bent in reverse 90 degrees. Servers will run their own food orders.
• May often serve in hot interior or exterior areas, and may work double shifts based on business demands.
• Reserve or Flex servers may work more than 20 hours per week based on business demand.

Requirements

• A high school diploma.
• Previous serving experience in a full-service restaurant required.
• The ideal candidate will have had at least six (6) months of related restaurant experience in a fine dining/upscale setting, preferably in a multi-unit resort.
• Demonstrated commitment to delivering world class guest service and anticipating and exceeding guest expectations.
• Excellent guest relation and communications skills are a must; should be comfortable and able to offer warm, sincere, and gracious hospitality to guests.
• Outstanding interpersonal skills and the ability to handle a variety of guest service situations in a manner consistent with Biltmore standards.
• Terrific attention to details.
• Ability to multi-task and prioritize in a fast-paced, guest service environment.
• Able to work both independently and as part of a team.
• Able to be proactive, exercise good judgment, and take initiative as appropriate.
• Able to be professional in both appearance and demeanor in accordance with Biltmore standards.
• Must be at least 18 years of age.

Physical Requirements

• Lift, carry, push and pull 25–50 pounds; lift and carry 25-50 pounds on a large serving tray, above shoulder level, with one hand, bent in reverse 90 degrees.
• Requires walking or standing to a significant degree.
• Work environment involves some exposure to hazards or physical risks, which require following basic safety precautions.
• The employee will work in a restaurant or kitchen environment.
• May often serve in hot interior or exterior areas, and may work double shifts based on business demands.
• Reserve or Flex servers may work more than 20 hours per week based on business demand.