Inn Lounge Server - Reserve

Job Duties

• Greet guests in Bar and Lounge areas.
• Take orders and process payments using the POS system.
• Supply guests with snacks, cocktail napkins, and replace them as needed.
• Serve food and beverages in a friendly, efficient manner.
• Clear away dirty glassware and china quickly.
• Present guest checks and process payment accurately.
• Keep tables free of dirty glassware and debris at all times.
• Anticipate guests' needs and respond promptly.
• Resolve guest complaints to ensure guest satisfaction.

Requirements

• Minimum six months experience as a restaurant server or cocktail server, preferably in an upscale environment.
• Bartending experience desirable.
• Minimum of 18 years of age to serve alcoholic beverages.
• Fluency in English and ability to compute basic arithmetic.
• Ability to focus attention on details, be well organized, maintain concentration, and prioritize service tasks.
• Understand and focus attention on guest needs, remain calm and courteous.
• Suggestively sell menu items and beverages.
• Perform job functions with minimal supervision.
• Work cohesively with all co-workers as part of a team.

Physical Requirements

• Lift, carry, push, and pull 25-50 pounds.
• Lift and carry 25-50 pounds on a large serving tray, above shoulder level, with one hand.
• Lift and carry 25 pounds on a small cocktail tray, with one hand.
• Endure various physical movements throughout work areas and over duration of work shift.
• Work in an environment that may include: Variable temperature conditions and noise levels.
• Outdoor environments.
• Exposure to fumes, dust, and chemicals.
• May often serve in hot interior or exterior areas.
• May work double shifts based on business demands.

Pay & Schedule

• $18 - $22/hour average, dependent on business volume ($5.00/hour plus tips).
• Schedule may vary but generally 11am-5pm, 4pm-11pm, and 2pm-11pm.
• Weekend availability is required.

Essential Job Duties

• Guest Service:
• Greet guests in Lounge.
• Take orders, utilizing product knowledge and suggestive selling techniques.
• Enter orders into POS system accurately.
• Supply guests with fresh snacks and cocktail napkins, replacing both when necessary.
• Serve food and beverages in a friendly, efficient manner according to standards.
• Clear away dirty glassware and china quickly.
• Present guest check and process payment accurately according to established procedures.
• Keep tables free of dirty glassware and debris at all times.
• Anticipate guests’ needs, respond promptly and maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.