Inn AM Dining Room Host - Reserve

About the role

Hosts will courteously greet and escort guests to tables and assist in seating, ensuring Biltmore standards of service.

Responsibilities

• Maintain flow of seating by section throughout serving period
• Assist in preparing the restaurant for service and maintain cleanliness of the room
• Answer the telephone, take reservations, and maintain the reservations scheduling online
• Monitor guests’ needs and all phases of the operation
• Greet and acknowledge all arriving guests, escort them to tables, and assist in seating
• Present menus and extend congenialities in accordance with department guidelines
• Extend courteous departures as guests leave the restaurant and invite them to return
• Guide Servers and Dining Room Assistants in table set-up needs
• Communicate V.I.P. arrivals and special requests to designated personnel
• Answer restaurant telephone courteously and efficiently per department standards
• Take, record, and confirm restaurant reservations/cancellations
• Accommodate all requests for information courteously
• Anticipate guests’ needs, respond promptly, and maintain positive guest relations

Requirements

• Previous customer/guest service experience strongly preferred
• Previous food and beverage experience in a full-service restaurant, preferably in an upscale service setting
• Must be at least 18 years of age
• Excellent verbal and written communication skills
• Demonstrated commitment to providing world-class guest service and ability to work effectively as part of a team
• Ability to think clearly and quickly in a fast-paced environment and exercise good judgment under pressure
• Familiarity with reservations software; knowledge of OpenTable helpful
• Perform job functions with attention to detail, speed, and accuracy
• Basic math skills and ability to handle cash and credit transactions
• Ability to be proactive and take initiative where appropriate
• Present a professional image in appearance and demeanor, handling guest situations consistent with Biltmore standards

Physical Requirements

• Ability to lift up to 25 pounds regularly and up to 50 pounds occasionally
• Endure physical movements such as stooping, kneeling, bending, and reaching overhead
• Ability to remain ambulatory or in a stationary position throughout the work shift
• Exposure to fumes, dust, and chemicals
• Ability to work indoors and outside in variable temperature conditions and noise levels

Pay

Starting pay range begins at $16.32/hour, based on qualifications and relevant experience above the minimum requirements.

Schedule

• Part-time position working about 20 hours per week (between 40-999 hours per year)
• Schedule: 6:15 AM – 12:00 PM
• Weekend and holiday availability required

Benefits

• Access to Biltmore’s on-site health clinic, wellness programs, and health fairs
• Year-round access to the estate gardens and grounds
• 40% off estate retail and dining
• Complimentary tickets based on hours worked