Stable Cafe Dining Room Host - Reserve

About the role

The starting pay range for this position begins at $16.32/hour and is based on the level of qualifications and relevant experience above the minimum requirements. This is a reserve position working an average of 20 hours per week (anywhere between 40–999 hours per year). Shifts will generally be between 9:00 AM and 6:00 PM, and weekend availability is required.

Responsibilities

• Greet and courteously escort guests to tables and assist in seating, ensuring Biltmore standards of service.
• Maintain flow of seating by section throughout the serving period.
• Prepare the restaurant for service and maintain the cleanliness of the room at all times.
• Answer the telephone, take reservations, maintain the reservation book, and assist in monitoring guests’ needs and all phases of the operation.
• Provide general assistance and support for the department, leadership, and company.
• Greet and acknowledge all arriving guests, however busy and whatever time of day.
• Present menus and extend congenialities in accordance with department guidelines.
• Extend courteous departures as guests leave the restaurant and invite them to return.
• Guide servers and dining room assistants in table set-up needs to ensure optimum service to guests.
• Communicate VIP arrivals and special requests to designated personnel for follow-up.
• Accommodate all requests for information courteously.
• Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.

Requirements

• Previous customer/guest service experience strongly preferred.
• Ideal candidate will have had previous food and beverage experience in the same or similar role in a full-service restaurant, preferably in an upscale service setting.
• Excellent communication skills, both verbal and written.
• Demonstrated commitment to providing world-class guest service and the ability to work effectively as part of a service-oriented team.
• Ability to think clearly and quickly in a fast-paced environment; must be able to exercise good judgment and maintain composure in pressure situations.
• Familiarity with and/or the ability to quickly become proficient with reservation software; knowledge of OpenTable reservation system helpful.
• Perform job functions with attention to detail, speed, and accuracy.
• Basic math skills and the ability to handle cash and credit transactions as needed.
• Ability to be proactive and take initiative where appropriate.
• Ability to present a professional image, in both appearance and demeanor, and handle guest situations in a manner consistent with Biltmore standards.
• Applicants must be at least 18 years of age.

Physical Requirements

• Ability to lift up to 25 pounds on a regular basis and lift/push/pull up to 50 pounds occasionally.
• Endure various physical movements (stoop, kneel, bend, reach overhead, etc.) throughout work areas and over the duration of the work shift.
• Ability to remain ambulatory or in a stationary position throughout the work shift.
• Exposure to fumes, dust, and chemicals.
• Ability to work indoors and outside in an environment that may include variable temperature conditions and noise levels.

Benefits

• Access to Biltmore’s on-site health clinic, wellness programs, and health fairs for all employees.
• Year-round access to the estate gardens and grounds.
• 40% off estate retail and dining.
• Complimentary tickets based on the number of hours worked.