Warehouse Customer Service Analyst (Bi-Lingual Korean & English Required)
About the role
CJ Logistics America is seeking a Customer Analyst to support service excellence by analyzing data, improving service, and enhancing customer relationships. The ideal candidate will have a Bachelor's degree in Business, Supply Chain, or a related field, or equivalent experience, along with 3+ years of experience in transportation, logistics, customer service, or a related service-focused role. Bi-Lingual proficiency in Korean and English is required.
Responsibilities
- Analyze & Improve: Identify service improvement opportunities by reviewing customer feedback, delivery performance, volume trends, and key service metrics.
- Maintain Performance: Analyze carrier, consignee, and operational performance using standard CJ Logistics reporting tools to highlight risks and opportunities.
- Support Customers: Respond to customer requests in a timely and professional manner, providing data, updates, and issue support as needed.
- Manage Projects & Events: Help coordinate customer promotions, major events, and new initiatives to ensure service requirements are clearly understood and successfully executed.
- Facilitate Communication: Prepare for customer meetings, maintain action item trackers, and provide updates on commitments, timelines, and open issues.
- Cross-Functional Collaboration: Partner with warehouse teams, customer manufacturing contacts, and internal stakeholders to support volume expectations and service performance.
- Report & Inform: Deliver accurate, actionable reporting and insights to internal and external stakeholders, including performance results and operational impacts.
- Support Billing & Documentation: Assist with invoicing processes and help ensure billing and service documentation are accurate and aligned with contractual requirements.
- Advocate for Continuous Improvement: Stay informed on industry trends and best practices, complete required training, and contribute to process improvement efforts.
Requirements
A Bachelor's degree in Business, Supply Chain, or a related field is preferred, or equivalent relevant experience. Bi-Lingual proficiency in Korean and English is required. Strong proficiency in Microsoft Excel and experience with other Microsoft Office applications. Proven ability to analyze data, identify trends, and communicate actionable recommendations. Strong organizational, time-management, problem-solving, and communication skills. The ability to work effectively independently and in a team environment. Experience interacting with customers and cross-functional internal teams in a fast-paced environment. Experience with TMS (Transportation Management Systems). Experience with WMS, JDA, SAP, Oracle, or similar systems. Experience in a fast-paced logistics or supply chain environment.
Qualifications
Competitive compensation package, Rapid Paid!, Full health insurance (medical, dental and vision), 401(k), Life insurance, tuition assistance, PTO and MORE! Growing company with a performance record that continues to climb! Open-door work environment, High Performance culture with a focus on a growth mindset where continuous improvement is embraced, Opportunities for advancement!
Benefits
Full health insurance (medical, dental and vision), 401(k), Life insurance, tuition assistance, PTO and MORE!
Pay, Schedule, Benefits
Salary Range: $70,304 - $80,000 per year
Schedule: Mon - Fri, 8am - 5pm
Skills
Data analysis, customer service, project management, communication, teamwork, problem-solving, report writing, Microsoft Excel, TMS, WMS, SAP, Oracle, or similar systems, experience in a fast-paced logistics or supply chain environment.
Benefits
Full health insurance (medical, dental and vision), 401(k), Life insurance, tuition assistance, PTO and MORE!