Warehouse Customer Service Analyst (Bi-Lingual Korean/English Required)

About the role

CJ Logistics is seeking a Customer Analyst to support service excellence by analyzing data, improving service, and enhancing customer relationships. This role involves working closely with customers and internal teams to align service expectations with operational execution.

Responsibilities

• Analyze & Improve: Identify service improvement opportunities by reviewing customer feedback, delivery performance, volume trends, and key service metrics.
• Maintain Performance: Analyze carrier, consignee, and operational performance using standard CJ Logistics reporting tools to highlight risks and opportunities.
• Respond to Requests: Respond to customer requests in a timely and professional manner, providing data, updates, and issue support as needed.
• Coordinate Projects: Help coordinate customer promotions, major events, and new initiatives to ensure service requirements are clearly understood and successfully executed.
• Facilitate Communication: Prepare for customer meetings, maintain action item trackers, and provide updates on commitments, timelines, and open issues.
• Collaborate Cross-Functionally: Partner with warehouse teams, customer manufacturing contacts, and internal stakeholders to support volume expectations and service performance.
• Deliver Reporting: Deliver accurate, actionable reporting and insights to internal and external stakeholders, including performance results and operational impacts.
• Support Billing: Assist with invoicing processes and help ensure billing and service documentation are accurate and aligned with contractual requirements.
• Drive Continuous Improvement: Stay informed on industry trends and best practices, complete required training, and contribute to process improvement efforts.

Requirements

• A Bachelor's degree in Business, Supply Chain, or a related field is preferred, or equivalent relevant experience.
• 3+ years of experience in transportation, logistics, customer service, or a related service-focused role.
• Bi-Lingual proficiency in Korean and English required.
• Strong proficiency in Microsoft Excel and experience with other Microsoft Office applications.
• Proven ability to analyze data, identify trends, and communicate actionable recommendations.
• Strong organizational, time-management, problem-solving, and communication skills.
• The ability to work effectively independently and in a team environment.
• Experience interacting with customers and cross-functional internal teams in a fast-paced environment.
• Experience with TMS (Transportation Management Systems).
• Experience with WMS, JDA, SAP, Oracle, or similar systems.
• Experience in a fast-paced logistics or supply chain environment.

Qualifications

A Bachelor's degree in Business, Supply Chain, or a related field is preferred, or equivalent relevant experience. 3+ years of experience in transportation, logistics, customer service, or a related service-focused role. Bi-Lingual proficiency in Korean and English required. Strong proficiency in Microsoft Excel and experience with other Microsoft Office applications. Proven ability to analyze data, identify trends, and communicate actionable recommendations. Strong organizational, time-management, problem-solving, and communication skills. The ability to work effectively independently and in a team environment. Experience interacting with customers and cross-functional internal teams in a fast-paced environment. Experience with TMS (Transportation Management Systems). Experience with WMS, JDA, SAP, Oracle, or similar systems. Experience in a fast-paced logistics or supply chain environment.

Skills

Strong analytical and problem-solving skills, excellent communication and interpersonal skills, proficiency in Microsoft Excel, and experience with TMS, WMS, JDA, SAP, Oracle, or similar systems.

Benefits

Competitive compensation package, rapid paid, full health insurance (medical, dental and vision), 401(k), life insurance, tuition assistance, PTO and MORE!

Pay

$70,304 - $75,000 per year

Schedule

Mon - Fri, 8am - 5pm

About CJ Logistics

CJ Logistics America is committed to fostering an inclusive and diverse team. We are an equal opportunity employer that values diversity, equity, and an inclusive workplace. CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the wellbeing of the end consumer, our customers and our employees. CJ Logistics is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive.