Veterinary Client Services Representative I - Sr AS6484

Contact: Nancy Allen, nancy.allen@okstate.edu

Hiring range: $15.00 - $25.00 hourly

About the role

Responsible for greeting clients, admitting/dismissing patients and collecting payment for services. Responsible for reviewing all charges and fee estimates, discussing payment policy with clients and collecting additional deposits when charges exceed original fee estimates. Schedules appointments, answers phones, and communicates necessary messages to faculty/clinicians. Cross-trained for reception duties in both small animal and large animal reception, business office, and medical records. All other duties as assigned.

Schedule

Shifts include evenings and weekend days.

Responsibilities

• Greet clients and admit/dismiss patients
• Collect payments for services
• Review charges and fee estimates
• Discuss payment policies with clients and collect additional deposits when needed
• Schedule appointments
• Answer phones and relay messages to faculty/clinicians
• Perform reception duties in small animal, large animal, business office, and medical records

Requirements

• High School diploma or GED (must be conferred on or before start date)
• Post-secondary education may substitute for years of required experience
• Veterinary or medical office experience (required years vary by level):
• Vet Client Svc Rep I: 1 year
• Vet Client Svc Rep II: 3 years, plus 1 year billing/cash handling
• Vet Client Svc Rep III: 5 years, plus 2 years billing/cash handling, and completion of at least two customer service training courses (on-campus or online)
• Vet Client Svc Rep Sr: 8 years, plus 4 years billing/cash handling, completion of at least two customer service training courses (on-campus or online), and Certified Veterinary Receptionist (CVR) from NAVTA
• Excellent interpersonal, communication, and organization skills
• Ability to handle and reconcile payments
• Multi-line phone skills
• MS Office experience
• Background experience with veterinary medicine

Preferred Qualifications

• Eight years of clerical/customer service experience
• Completion of Ambassador Program and Leadership Development Program