Veterinary Client Service Representative
Full-time position with weekday/weekend, swing/overnight availability required; 3-4 days per week.
About Us
After Hour Animal Hospital is a fully equipped emergency veterinary hospital with radiology, in-house laboratory, ultrasound, endoscopy, and a surgery suite. We are part of the Thrive Pet Healthcare community.
Qualifications
- Superior customer service skills
- Veterinary experience required; ER experience is a bonus
- Strong communication skills
- Self-motivated
- Works well on a team
- Scheduling flexibility
- Quick learner
Responsibilities
- Organization and tremendous attention to detail
- Ability to multi-task and manage time effectively
- Excellent communication and listening skills
- Professional and pleasant phone etiquette
- Computer skills required
- Accurate accounting skills
- Strong problem-solving abilities (judgment, logic, creativity, conflict resolution)
Skills Development
Here, you can grow your career through access to comprehensive learning and skillset programs, including:
- ThriveULive: virtual interactive workshops to develop valuable leadership skills
- A program designed to teach the fundamentals of running a pet hospital
- Our vast, diverse, and free library of continuing education courses
Benefits
Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing, including:
- Competitive pay: $15-17/hour
- 401(k) with employer match
- Mental health resources, including easy access to therapy through Lyra Health
- Paid parental leave
- Purr-ental leave for when you adopt a pet
- Subsidized backup childcare and elder care
- Expert advice, support, and network discounts for fertility and family planning
- Free continuing education courses
- Pet perks and veterinary service discounts
- Student loan support tools and assistance
Some benefits are only for full-time team members who work 30 hours or more per week. Certain benefits may be subject to waiting periods or length of service requirements.
Pay
Compensation is negotiable based on credentials and experience, with an hourly pay rate starting at $15-17. The actual rate offered will consider a wide range of factors, including skills, qualifications, experience, and location.
About Thrive Pet Healthcare
Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its people—through mentorship, leadership programs, continuing education, and well-being initiatives—so teams can grow and feel supported.