Customer Service Representative

Responsibilities

• Answer incoming calls and respond to customer inquiries professionally and courteously
• Schedule HVAC service, maintenance, and install appointments
• Dispatch and communicate daily schedules with technicians
• Maintain accurate customer records and notes
• Handle basic billing questions and service follow-ups
• Perform outbound calls for appointment confirmations and maintenance reminders
• Support office operations and administrative tasks as needed

Qualifications

• Previous customer service or call center experience preferred (HVAC or home services experience is a plus)
• Strong communication and multitasking skills
• Comfortable using computers, scheduling software, and phone systems
• Ability to stay calm, professional, and organized in a busy environment
• Dependable with a strong work ethic and positive attitude