Customer Service Representative
About the role
The Customer Service Representative (CSR) at Horizon Distributors, Inc. plays a crucial role in empowering customers to build, manage, and grow successful landscape businesses. They are responsible for providing exceptional service, product knowledge, and recommendations to enhance profitability.
Responsibilities
- Eagerly greets walk-in and phone customers, and listens to understand their needs and challenges.
- Treats customers as business partners, by recommending product solutions, upsell options, and complimentary items designed to make their jobs easier and more profitable.
- Collaborates with team members and utilizes all company resources to sell Horizon's value and give customers the best service and experience possible.
- Prepares sales orders and assists customers in selecting and loading merchandise.
- Makes follow-up calls to potential and existing customers to introduce opportunities and solicit additional business.
- Solves customer complaints professionally and in a timely manner.
- Maintains a clean, well-organized, well-stocked sales center.
- Assists in receiving, shipping, and general warehouse duties.
- Other duties as assigned.
Requirements
- Strong customer-service attitude.
- Self-motivated and detail-oriented personality.
- Thrives in a fast-paced environment focused on serving business owners with urgent needs.
- Understands information and communicates clearly through spoken and written words, asks questions as appropriate, and thinks critically to identify solutions to problems.
- A cooperative, dependable team player.
- Good computer and record-keeping skills, and aptitude to learn ever-evolving systems, programs, handheld technology and processes.
- Ability to frequently lift and move items that weigh up to 20 pounds and occasionally up to 75 pounds.
- Possess or obtain forklift certification.
- Must be 18 years of age or older to apply.
Preferred
- High school diploma or GED.
- Bilingual (English/Spanish) a plus.
- Irrigation experience is a huge plus and knowledge in other landscape products is helpful.
Benefits
Horizon Distributors, Inc. offers a comprehensive benefits package including:
- Group medical, prescription, dental, vision, and life insurance.
- 401(k) with company match.
- Employee stock purchase program.
- Seasonal sales and rewards programs.
- Employee Assistance Program.
- Exclusive vendor discounts offered to POOLCORP/Horizon employees.
Why Horizon?
At Horizon, we believe in our people and offer continuous learning opportunities, including local training sessions, online learning, classroom training, and tuition reimbursement. We also provide excellent benefits such as medical, dental, vision, and life insurance, 401(k) with company match, and an employee stock purchase program. We strive to create a supportive and inclusive environment where employees can thrive and grow.
Company Information
Horizon Distributors, Inc. is a wholly owned subsidiary of POOLCORP, the world’s largest publicly traded distributor of swimming pool, landscaping, and outdoor living products. With over 6,000 team members in more than 445 sales centers worldwide, Horizon operates 90 sales centers across the US, focusing on serving professional landscape contractors. With over 60 years of industry experience, Horizon prides itself on offering the convenience and buying power of a national company with the personalized service and attention to detail of a local store.
Contact Information
If you are interested in joining our team, please visit https://www.poolcorp.com/careers/ for more information about career opportunities and benefits. If you have any questions, please contact us at careers@poolcorp.com.