Veterinary Client Service Representative
About the role
Hampden Family Pet Hospital, a proud Thrive Pet Healthcare partner, is seeking a Veterinary Client Service Representative to join our team in Englewood, CO.
Responsibilities
- Greeting clients and pets with warmth and professionalism
- Aiding new clients with registration and providing expected wait times
- Answering phones, emails, and non-medical inquiries with empathy and urgency
- Scheduling appointments and diagnostics, and coordinating with referring hospitals to access records
- Maintaining accurate client and patient information in hospital systems
- Keeping the front desk, reception, waiting areas, and exam rooms clean and organized
- Reviewing charges at checkout and reconciling the cash drawer accurately
- Supporting teammates and contributing to a positive, collaborative work environment
Requirements
- Experience & Skills:
- Customer service experience strongly preferred
- Veterinary experience (1+ year) is a plus but not required for strong customer-service candidates
- Excellent communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Comfort with basic accounting, payments, and cash handling
- Team-oriented mindset with a positive, professional attitude
Qualifications
- Open availability, including nights, weekends, and some holidays
- Ability to work rotating weekends
Skills
- Friendly, outgoing, and people-focused
- Compassionate toward pets and their families
- Organized, dependable, and adaptable
- Interested in growing a long-term career in veterinary medicine
Benefits
- 401(k) with employer match
- Medical, dental, vision, life, and disability insurance
- Mental health support through Lyra Health
- Paid parental leave
- Purr-ental leave for new pet adoptions
- Backup childcare and elder care support
- FREE CE courses
- Pet care discounts and perks
- Student loan support tools
Pay
$19–$22/hour, negotiable based on credentials and experience. The final rate will consider skills, qualifications, experience, and location.
Schedule
Open availability, including nights, weekends, and some holidays. Ability to work rotating weekends.
Company Information
Hampden Family Pet Hospital is a proud Thrive Pet Healthcare partner. We are an AAHA-accredited hospital and a proud partner of the Canine Blood Heroes Blood Bank. We serve Englewood, Littleton, Denver, Aurora, and Lakewood, offering comprehensive medical and surgical services including acupuncture, orthopedic and laparoscopic surgery, and care for dogs, cats, pocket pets, and reptiles.
About Thrive
Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its people—through mentorship, leadership programs, continuing education, and well-being initiatives—so teams can grow and feel supported.