Veterinary Client Service Representative

About the role

Veterinary Specialty Center of Seattle is looking for a Client Service Representative to join us as part of the Thrive Pet Healthcare community. As a CSR, you'll play an important role in pets' lives by providing end-to-end care for our precious patients.

Schedule

• Full-time: Sunday-Tuesday 3:30PM-6AM

Responsibilities

• Answer the phone, differentiate between routine and emergency cases
• Schedule appointments, greet clients, admit and check out patients
• Process payments and manage financial information
• Communicate information between clients and staff
• Create a warm and welcoming impression while remaining professional and courteous while handling multiple tasks with many interruptions
• Firmly believe in the quality of care provided and communicate this sense of assurance to clients
• Understand our services and recommendations and clearly communicate them to clients
• Empathize with clients and remain compassionate and well-mannered if a client becomes emotional or discourteous
• Remain calm and collected in the face of emergency situations
• Create a good first and last impression on our clients

Qualifications

• Excellent communication skills
• Works well on a team as well as independently
• Impeccable customer service skills
• Multitasking abilities
• Positive attitude
• Able to type 60-80 wpm
• Experience in a veterinary clinic preferred

Pay

Hourly pay rate starting at $19 - $24 / hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

Benefits

• Competitive compensation with performance and compensation reviews as part of Thrive's approach to recognizing contributions and supporting competitive growth
• Paid time off including 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions
• Top quality medical, dental, and vision insurance plus health savings account and flexible spending account
• Pet perks including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations
• Generously subsidized backup and ongoing care support for children, adults, and pets
• Mental health benefits including coaching and therapy sessions
• 401k program
• Continuing education and development support through a library of free CE courses and 3 days PTO to complete
• Scholarship opportunities