Veterinary Client Service Representative - Dermatology

About the role

You’ll play an important role in pets’ lives by serving as a compassionate advocate and primary point of contact for our clients and their beloved pets. Your life-changing work will range from warmly welcoming clients and coordinating appointments, to facilitating clear communication between pet parents and the medical team, managing check-ins and check-outs, processing payments, and supporting the smooth flow of patient care.

Responsibilities

• Warmly welcome clients and coordinate appointments
• Facilitate clear communication between pet parents and the medical team
• Manage check-ins and check-outs
• Process payments
• Sustain the smooth flow of patient care

Requirements

• Minimum 1 year of clinical veterinary experience
• Superior/advanced communication skills
• Possesses a positive work attitude
• Self-motivated
• Excellent organization skills

Qualifications

• Minimum 1 year of clinical veterinary experience

Skills

• Skills Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs.
• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program designed to teach you the fundamentals of running a pet hospital
• With so many locations nationwide, you can find and move into any specialty, hospital type, or environment.

Benefits

• Competitive pay
• 401(k) with employer match
• Mental health resources, including easy access to therapy through Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Subsidized backup childcare and elder care
• Expert advice, support and network discounts for fertility and family planning
• FREE CE courses
• Pet perks and veterinary service discounts
• Student loan support tools and assistance

Pay

Compensation is negotiable based on experience and credentials, with an expected starting range of $18 – $20/ hour.

Schedule

The actual compensation will carefully consider a wide range of factors including your skills, qualifications, experience, and location.

About Thrive

Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its people—through mentorship, leadership programs, continuing education, and well-being initiatives—so teams can grow and feel supported.

We thrive together

We welcome you to join our story and join where #WeThriveTogether.