Client Service Representative- Veterinary

About the role

We are seeking an experienced Veterinary Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.

Responsibilities

• Greeting visitors and answering telephones
• Guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
• Managing medical records, charts, reports and correspondence
• Ensuring the facility is neat and clean at all times—both inside and outside

Requirements

Must be available weekends and some holidays

Qualifications

• Experience in a veterinary setting preferred
• Excellent communication skills
• Ability to handle multiple tasks simultaneously
• Positive attitude and ability to interact with a wide range of people

Skills

• Customer service skills
• Telephonic communication skills
• Basic computer skills
• Knowledge of pet care and husbandry

Benefits

• Competitive compensation
• Comprehensive benefits package including medical, dental, vision, and paid vacation/sick days
• 401(k) plan
• Generous employee pet discounts

Pay

Competitive compensation

Schedule

Available weekends and some holidays