Veterinary Client Service Representative
Serve as the primary point of contact for clients, provide exceptional customer service
Serve as the primary point of contact for clients, providing exceptional customer service to make our clients feel welcomed and appreciated.
Schedule appointments and maintain the appointment calendar for clients.
Cookordinate and communicate with veterinary staff to ensure efficient and timely delivery of services.
Remain calm in stressful and emotional situations while confidently interacting with clients in person and on the phone.
Maintain accurate client records and update client information as necessary.
Manage the financial needs of the hospital by maintaining accurate balances through the collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.
Advocate for pets through client education on preventative care, pet health needs, treatment recommendations, veterinary procedures, medication administration, and all other hospital services/procedures.
Demonstrate the ability to show empathy toward clients and treat pets with compassion and respect.
Qualifications
- Kind-hearted and empathetic individuals who genuinely care about clients and their pets.
- A people-oriented professional who remains friendly and courteous, even in high-stress situations.
- A smart, resourceful multitasker with the ability to manage multiple responsibilities efficiently.
- A collaborative team player who values respect, positivity, and a drama-free work environment.
- Flexible in attitude and adaptable in work habits.
- A high school diploma or equivalent required.
- A minimum of one year of recent experience in a medical environment (preferably a veterinary facility) with increasing responsibilities.
- An equivalent combination of education and experience directly related to the position may be considered.
- Knowledge of general office practices and procedures, including receptionist experience.
- Ability to perform clerical duties with speed and accuracy, operate a multi-line telephone system, handle cash and other forms of payment, and interact closely with clients and patients daily.
- Bilingual skills are a plus.
- Ability to quickly learn, pronounce, understand, and accurately spell commonly used veterinary terms.
What's In It for You?
- Competitive hourly pay based on experience.
- 403(b) Retirement Plan.
- Paid Holidays.
- Ten (10) days (80 hours) of Paid Time Off after 60 days of employment during your first year.
- Health Insurance with SPCA Florida contributing approximately 75% of the premium.
- Dental and Vision Insurance.
- $30,000 of employer-paid Life Insurance at no cost to you.
- Opportunities for career growth, advancement, and professional development.
- Eligibility for Public Service Loan Forgiveness (PSLF).
- Employee Assistance Program (EAP).
- Up to 40 hours of paid Jury Duty leave.
- Continuing Education opportunities to help you grow in your career.
- Generous personal pet care discounts.
- No weekend work, with a strong emphasis on work-life balance.
- The opportunity to make a meaningful difference in the lives of pets and the people who love them.
- The chance to support SPCA Florida's mission of saving as many animal lives as possible.
- A positive, collaborative, supportive, and mission-driven workplace culture.
- An amazing family-like team that is passionate about helping animals and serving the community.