Veterinary Client Service Representative

About the role

The successful candidate will play an important role in pets’ lives by providing end-to-end customer service for our precious patients and clients. The success of your patients’ care matters to you, and your success matters to us.

Responsibilities

• Provide exceptional customer service to clients and patients
• Handle inquiries and concerns related to pet care and treatment
• Coordinate appointments and ensure smooth patient flow
• Communicate effectively with veterinarians and other healthcare providers
• Manage patient records and maintain confidentiality
• Ensure compliance with hospital policies and procedures

Requirements

• Previous veterinary customer service experience is required.
• Experience as an ECC/Specialty Veterinary Client Service Representative is preferred.
• Flexible availability—nights, weekends, holidays.

Qualifications

• High school diploma or equivalent
• Strong communication and interpersonal skills
• Basic computer skills, including Microsoft Office
• Ability to work independently and as part of a team

Skills

• Excellent customer service skills
• Effective problem-solving abilities
• Attention to detail
• Strong organizational skills
• Ability to handle stressful situations calmly and professionally

Benefits

• Competitive pay ($18-20/hr)
• 401(k) with employer match
• Mental health resources, including easy access to therapy through Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Subsidized backup childcare and elder care
• Expert advice, support, and network discounts for fertility and family planning
• FREE CE courses
• Pet perks and veterinary service discounts
• Student loan support tools and assistance

Pay

$18-20/hr, with compensation negotiable based on credentials and experience.

Schedule

3-day work week, day shift (7a-7p/8a-8p), Hoffman Estates, IL.