Veterinary Client Service Representative

About the role

Join Our Compassionate Veterinary Team! Are you passionate about helping pets and the people who love them? We’re seeking a friendly, dependable, and customer-focused Veterinary Client Service Representative (CSR) to join our growing team.

Responsibilities

• Provide friendly, quality customer care to patients and clients
• Process invoices and payments
• Answer phones, schedule appointments, and obtain all necessary medical history
• Determine the status of the patient’s immunizations and tests
• Communicate with the doctor and technical staff on the patient’s arrival and necessary treatments
• Fill prescriptions, food requests, and over-the-counter products as instructed by a veterinarian
• Accurately input data into computer software

Preferred Qualifications

• Exceptional customer service and interpersonal skills
• Strong verbal and written communication abilities
• Excellent organizational skills and attention to detail
• The ability to multitask and remain calm in a fast-paced veterinary environment
• A compassionate, empathetic, and professional attitude
• Basic computer proficiency and the ability to learn veterinary practice management software
• Previous veterinary reception, veterinary customer service, medical reception, or customer service experience is preferred but not required

Schedule Requirements

• Evening shifts ending at 8:00 PM and/or 11:00 PM
• At least one weekend shift each week
• Additional weekday shifts based on hospital needs

Benefits

• Paid time off
• Health insurance
• Dental Insurance
• Vision insurance
• Employee discounts
• Flexible schedules
• 401K with company match
• Training and career development