Veterinary Client Service Representative

Job Overview

Our Customer Service Representatives (CSRs) answer the phone, differentiate between routine and emergency cases, schedule appointments, greet clients, admit and check out patients, process payments, manage financial information, and communicate information between clients and staff.

The CSR enjoys working with people and diverse clients and is caring, friendly, and efficient. They create a warm and welcoming impression remaining professional and courteous while handling multiple tasks with many interruptions.

Our CSRs firmly believe in the quality of care provided and communicate this sense of assurance to clients. They understand our services and recommendations and clearly communicate them to clients. CSRs empathize with clients and remain compassionate and well-mannered if a client becomes emotional or discourteous. They remain calm and collected in the face of emergency situations.

Ultimately, it is the CSR who creates a good first and last impression on our clients. The importance of this role cannot be over-emphasized.

Experience & Skills Required

• Excellent communication
• Works well on a team as well as independently
• Has impeccable customer service skills
• Multitasking abilities
• Positive attitude
• Able to type 60-80 wpm
• Experience in a veterinary clinic preferred

Benefits

• Competitive compensation-$19-24/hr
• Paid time off including 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions
• Top quality medical, dental, and vision insurance plus health savings account and flexible spending account
• Pet perks including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations
• Generously subsidized backup and ongoing care support for children, adults, and pets
• Mental health benefits including coaching and therapy sessions
• 401k program
• Continuing education and development support through our library of free CE courses and 3 days PTO to complete
• Scholarship opportunities

Compensation

Compensation negotiable based on credentials and experience with an hourly pay rate starting at $19 - $24 / hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.