Veterinary Client Service Representative

About the role

We are seeking a friendly, customer service–focused Client Service Representative to join our growing practice. This position is available full-time or part-time, with compensation ranging from $15–$19 per hour depending on experience.

Responsibilities

• Delivering exceptional customer service, including greeting clients, answering phones, and escorting clients and pets to exam rooms
• Scheduling and confirming appointments
• Making outbound calls for follow-ups and engaging prospective clients
• Explaining services and fees, and processing payments
• Recommending and coordinating products and services, including prescriptions
• Answering client questions and providing general pet care education (e.g., heartworm prevention, flea and tick control, basic husbandry)
• Managing medical records, charts, reports, and correspondence
• Aiding with general hospital cleanliness and maintenance, including keeping all areas clean and presentable

Requirements

We're looking for someone who is:

• A motivated team player
• An effective multitasker
• A strong communicator with excellent interpersonal skills
• Passionate about providing outstanding client and patient care

Qualifications

The ideal candidate has 2–3 years of experience as a Veterinary Client Service Representative; however, we are willing to train the right individual.

Skills

Our ideal candidate should have:

• Excellent communication skills
• Ability to multitask and prioritize effectively
• Strong problem-solving skills
• Customer service orientation

Benefits

We offer competitive compensation of $15–$19 per hour, based on experience, along with a comprehensive benefits package that includes medical, dental, and vision insurance; paid vacation and sick time; a 401(k) plan; generous employee pet discounts; and more.