Veterinary Client Service Representative - Call Center

About the role

Pieper Veterinary is seeking a Client Service Representative to join their team in Middletown, Connecticut. The ideal candidate should have previous experience in a customer service role, preferably in a veterinary setting, and possess excellent verbal and written communication skills.

Responsibilities

• Communicate with clients in a calm, empathetic manner during emotional and stressful situations.
• Handle patients on a leash or in a carrier with care and professionalism.
• Collaborate with veterinarians, technicians, and other staff members to ensure smooth clinic operations.
• Manage multiple tasks simultaneously in a fast-paced environment.
• Work effectively in a team-oriented environment, demonstrating flexibility and reliability.
• Provide exceptional service and maintain a positive client experience.

Requirements

• Previous experience in a customer service role, preferably in a veterinary setting.
• Familiarity with veterinary terminology or a willingness to learn.
• Excellent verbal and written communication skills to interact with clients and staff.
• Exceptional interpersonal skills with a warm, friendly, and empathetic approach to clients and their pets.
• Ability to handle challenging client situations with tact, patience, and understanding.
• Ability to manage multiple tasks simultaneously in a fast-paced environment.
• Ability to work collaboratively with veterinarians, technicians, and other staff members to ensure smooth clinic operations.
• Flexibility to assist with other duties as needed and work effectively in a team-oriented environment.
• Reliable, punctual, and dependable with a strong work ethic and a commitment to delivering exceptional service.
• Ability to remain calm and composed under pressure, especially in high-stress or emotional situations.
• Willingness to continue learning and stay updated on best practices in client service and veterinary care.

Qualifications

• Must be 18 years or older to apply.

Skills

• Effective communication skills.
• Interpersonal skills.
• Patience and empathy.
• Problem-solving abilities.
• Teamwork and collaboration.

Benefits

• Supportive culture with social events & team building.
• Competitive paid time off & holidays.
• Career Growth & Training Opportunities.
• Comprehensive medical, dental, and vision insurance.
• Mental Health Focused Services.
• 401(k) plan with a strong employer match.
• Up to 75% employee pet care discount.
• Annual uniform allowance.

Pay

$18.75 - $24.75 based on experience.

Schedule

This is a full-time position: 5 Days a Week - 8 Hour-shifts Tuesday, Wednesday, Thursday, and Friday - 8am-4:30pm Saturday - 7am-3:30pm Weekend and Holidays are required!