Veterinary Client Service Representative

Ethos Veterinary Health · Kansas City, KS · 6 days ago

Customer ServiceFull-time

Welcome our clients in a friendly, helpful, and compassionate manner
Prepare and review documents and medical records accurately and completely
Educate and advise clients regarding MVES/OVES services and practices
Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times
Process invoices and payments accurately
Update and maintain client/pet records and files in accordance with hospital legal requirements
Aid in other administrative duties such as scanning, faxing, emailing, etc.
Support the team to reach common goals
Recognize and seek guidance in all client-related cases where protocol does not apply

Excellent interpersonal skills and able to develop and maintain positive working relationships with others
Have a fundamental knowledge of Windows based computer programs
Proven effective communication and the ability to multitask and prioritize
Willing and able to provide exceptional customer service
A motivated and dedicated individual who is self-motivated to provide exceptional service

Must be able to work Sunday - Wednesday; 10am - 8pm or Thursday - Sunday; 7am - 5pm

$1.50/hr from midnight Saturday morning to midnight Sunday night
Shift differentials available for weekends and overnights ($3.00/hr on hours between 10pm and 8am)
Swing shift: 12p-10p Su - W
Day shift: 8a- 6p Su - W
Possible Overnight shift: 10p- 8a Hrs TBD

401(k) matching
Employee assistance programs
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Paid time off (including sick time)
Professional development assistance
Tuition discounts and assistance available toward an Accredited Veterinary Technology Programs and Practice Management Program
Uniform allowance
Paid Time Off
Medical/Dental/Vision
Short/long term disability
Life insurance
Pet insurance
Generous Employee Pet Discount

Similar jobs