Veterinary Client Service Representative

Responsibilities

• Provide exceptional customer service in person, over the phone, and via email
• Answer phones, schedule appointments, and confirm visits
• Greet and check clients in and out of the hospital
• Educate clients about products and services
• Collaborate with the medical team to support daily operations
• Process prescription refill requests (in-clinic and online)
• Retrive and deliver lab results, referral reports, and past records to the team in a timely manner
• Maintain a clean, welcoming lobby environment
• Mentor and support fellow team members
• Demonstrate empathy and professionalism in all interactions
• Follow protocols and procedures with consistency and fairness
• Work independently and efficiently

Qualifications

• Excellent verbal and written communication skills
• Ability to multi-task in a fast-paced setting
• Enthusiasm for learning and personal growth
• Commitment to teamwork, respect, and compassion

Benefits

• Competitive compensation-starting at $15/hr--actual amount offered will be based on experience
• Paid time off including 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions
• Top quality medical, dental, and vision insurance plus health savings account and flexible spending account
• Pet perks including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations
• Syncherously subsidized backup and ongoing care support for children, adults, and pets
• Mental health benefits including coaching and therapy sessions
• 401k with employer contribution and no waiting period
• Continuing education and development support through our library of free CE courses and paid time off to complete
• Scholarship opportunities and student loan support program