Used Vehicle Buyer

At Cavender Auto Family, we’re on a mission to be the most trusted automotive group in the nation—known more for the relationships we build than the vehicles we sell. Every team member plays a role in “Making Confidence Happen” by living The Cavender Way: acting with integrity, taking ownership, serving others with genuine care, and delivering exceptional experiences for our customers and teammates. The Cavender Way is more than how we do business—it’s how we treat each other. We foster a culture built on respect, accountability, teamwork, and continuous growth, investing in our people, promoting from within, and providing opportunities for long‑term, rewarding careers.

Why Work at Cavender Toyota?

• Medical, Dental, Vision, and Pet Insurance
• Paid Time Off
• Paid Maternity and Paternity Leave
• Company‑paid $10,000 Life Insurance Policy
• Employee discounts on vehicles, service, and parts
• Professional growth and development training on a quarterly basis
• Opportunities for career advancement within Cavender Auto Family

What You’ll Do

• Respond quickly and professionally to incoming KBB ICO leads.
• Build relationships with vehicle owners and educate them about the vehicle acquisition process.
• Follow up consistently with leads to schedule and confirm appraisal appointments.
• Serve as a vehicle inventory expert with strong knowledge of a wide variety of makes, models, trim levels, options, and automotive technology.
• Inspect vehicles for signs of wear, tear, neglect, damage, previous repairs, or structural damage.
• Complete accurate vehicle condition reports using the technology and tools provided.
• Capture vehicle and customer information accurately using a mobile device and CRM.
• Evaluate vehicles and make financially sound purchasing decisions based on condition, market data, and dealership inventory needs.
• Complete all required purchasing documentation accurately and in a timely manner.
• Maintain a strong understanding of current used‑vehicle market conditions, pricing, trends, and demand.
• Maintain accurate records of all customer interactions, appointments, appraisals, purchases, and follow‑up activity in the CRM.
• Follow all Cavender Auto Family policies, appraisal procedures, and acquisition guidelines.
• Maintain a professional and customer‑focused experience throughout the entire purchasing process.

What You’ll Need

• High School Diploma or GED (required).
• Valid driver’s license.
• Successful completion of an MVR, background check, and pre‑employment drug test.
• Strong understanding of automobiles, including makes, models, features, options, and general mechanical terminology.
• Solid automotive mechanical aptitude; formal technical experience is helpful but not required.
• Strong communication and customer service skills.
• Comfortable working with CRM systems, mobile devices, and computer technology.
• Strong attention to detail and organizational skills.
• Ability to multitask and effectively manage a high volume of leads and customer interactions.
• Ability to work in a fast‑paced, results‑driven environment.
• Self‑motivated with a strong sense of urgency and follow‑through.
• Ability to evaluate information, make sound purchasing decisions, and remain disciplined when negotiating vehicle acquisitions.