(USA) Asset Protection Operations Coach

About the role

This position drives sales by ensuring effective merchandise presentation, leading and developing teams, and controlling unexplained loss of merchandise.

Responsibilities

• Ensures accurate and competitive pricing, proper inventory levels, cleanliness, and assessment of economic trends and community needs.
• Oversees the stocking and rotation of merchandise, setting up displays, and securing fragile and high-shrinkage merchandise.
• Leads and develops teams by teaching, training, and actively listening to associates, providing feedback, and implementing business solutions.
• Manages and supports customer service initiatives, resolving customer needs, complaints, and issues, and developing action plans to correct deficiencies.
• Models and demonstrates exceptional customer service standards, managing and supporting customer service initiatives such as store of the community and community outreach programs.
• Controls unexplained loss of merchandise, improving profitability by identifying and communicating performance goals and objectives.
• Trains managers and associates on operational controls and processes, conducting operational and pre-inventory reviews, and monitoring deficiency trends.
• Communicates and works with managers and associates to determine and implement corrections needed for inventory controls.
• Monitors safety and risk controls, ensuring an effective safety program is in place, observing workplaces practices, and providing training on accident prevention techniques.
• Manages facility-level training and execution of asset protection, safety, and claims and receiving procedures, ensuring proper policies and procedures are followed.
• Provides direction for claims or receiving issues, maintains necessary documentation and reporting, and coordinates job-related activities.
• Manages claims and receiving operations, ensuring proper policies and procedures are followed, and ensures the timely processing of claims.
• Supports the Walmart mission and values, fostering a culture of belonging, and acts with integrity, honesty, and transparency.

Requirements

• Completion of 2 years of college.
• 1 year’s experience as a supervisor in a multi-department environment.
• 1 year’s experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment.
• 2 years’ experience in asset protection or related area.
• Successful completion of any applicable state requirements to work in asset protection (for example, minimum age, specialized training, certification and/or licensing).
• If applicable, acquisition of a current, state issued Certificate of Eligibility.
• Successful completion of criminal background check and/or firearms authorized training.

Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
• Certification in an asset protection related field (for example, Loss Prevention Qualified, Loss Prevention Certified).
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.
• Investigative experience.

Skills

• Exceptional customer service standards.
• Effective team leadership and development.
• Inventory control and management.
• Customer service initiative management.
• Safety and risk control oversight.
• Claims and receiving operations management.
• Asset protection and loss prevention.
• Training and development.

Benefits

Includes health benefits, financial benefits, and paid time off benefits. Additional compensation includes annual or quarterly performance bonuses and regional pay zone differentials.

Pay

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation may include performance bonuses, regional pay zone differentials, and complex structure differentials.

Schedule

Details on the schedule are not specified in the job posting.