(USA) Asset Protection Operations Coach

About the role

Drives sales by ensuring effective merchandise presentation, for example, accurate and competitive pricing, proper signing, inventory levels, cleanliness of the area, assessing economic trends and community needs, overseeing the stocking and rotation of merchandise, setting up, cleaning, and organizing product displays, and securing fragile and high-shrink merchandise.

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores and providing feedback, communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction, introducing and leading company change efforts, providing clear expectations and guidance to implement business solutions, and communicating business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives, ensuring customer needs, complaints, and issues are successfully resolved, developing and implementing action plans to correct deficiencies, and providing process improvement leadership to ensure a high-quality customer experience.

Responsibilities

• Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates, assigning duties, setting clear expectations, providing associate recognition, communicating expectations consistently and effectively, ensuring awareness, and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.
• Controls the unexplained loss of merchandise and improves profitability by identifying and communicating performance goals and objectives, building accountability for policies and procedures, measuring adherence to loss prevention policies and procedures, reviewing variances to inventory reports, conducting operational and pre-inventory reviews, gathering data, auditing results, and monitoring deficiency trends.
• Detects, deters, investigates, and resolves violations of company policies and criminal activities by investigating alleged fraud and other alleged illegal activities, conducting investigations relating to company operations and policies, gathering evidence, taking statements, writing case reports, and providing court room testimony as needed.
• Partners in collaborative efforts with other investigative entities, monitors safety and risk controls within a facility, ensures an effective safety program is in place, supervises safety team members, identifies accident trends to develop and implement solutions to prevent accidents, observes workplaces practices, and provides training to associates on accident prevention techniques.
• Manages facility-level training and execution of asset protection, safety, and claims and receiving procedures by reviewing the application of policies, procedures, compliance guidelines, identifying gaps in expectations versus training, determining training needs, developing and delivering training as needed, managing claims and receiving operations, and ensuring proper policies and procedures are followed.

Qualifications

Minimum qualifications include one of the following: completion of 2 years of college, 1 year's experience as a supervisor in a multi-department environment, 1 year's experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment, or 2 years' experience in asset protection or related area.

Preferred qualifications include a Bachelor of Science in Business Management and Leadership, Certificate of Completion in People and Business Leadership, certification in an asset protection-related field, general work experience supervising 5 or more direct reports, investigative experience, or a Bachelor's degree in Business or Criminal Justice.

Benefits

Walmart offers competitive pay, performance-based bonus awards, and other great benefits for a happier mind, body, and wallet, including health benefits such as medical, vision, and dental coverage, financial benefits such as 401(k), stock purchase, and company-paid life insurance, and paid time off benefits including PTO, parental leave, family care leave, bereavement, jury duty, and voting.

Additional benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more, as well as access to Live Better U, a Walmart-paid education benefit program for full-time and part-time associates.

Pay

The annual salary range for this position is $65,000.00 - $100,000.00, with additional compensation including annual or quarterly performance bonuses, Regional Pay Zone (RPZ), Complex Structure, and State Pay Differential.