(USA) Asset Protection Operations Coach

Position Summary

Drives sales by ensuring effective merchandise presentation, leads and develops teams, manages and supports customer service initiatives, and ensures compliance with policies and procedures.

What you'll do...

• Ensures accurate and competitive pricing, proper inventory levels, cleanliness, and assesses economic trends and community needs.
• Oversees the stocking and rotation of merchandise, sets up displays, secures fragile and high-shrinkage merchandise, and tours stores to provide feedback.
• Trains and develops teams by hiring, training, and mentoring associates, setting clear expectations, providing associate recognition, and communicating business objectives.
• Manages and supports customer service initiatives such as store of the community and community outreach programs, ensuring customer needs, complaints, and issues are resolved.
• Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives, and providing process improvement leadership.
• Controls unexplained loss of merchandise, improves profitability, identifies performance goals and objectives, measures adherence to loss prevention policies, and communicates and works with managers and associates to determine corrections needed.
• Manages facility-level training and execution of asset protection, safety, and claims and receiving procedures, identifies gaps in expectations versus training, develops and delivers training as needed, and manages claims and receiving operations.
• Monitors safety and risk controls, ensures an effective safety program is in place, identifies accident trends, provides training on accident prevention techniques, communicates plans to minimize accidents, conducts investigations, and ensures compliance with company policies and procedures.
• Respects individuals, builds high-performing teams, embraces differences, creates a workplace where associates feel seen, supported, and connected, attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
• Acts with integrity, maintains and promotes the highest standards of ethics and compliance, acts in a selfless manner, is consistently humble, honest, fair, and transparent, and makes decisions based on data insights and analysis.
• Serves customers and members by delivering results, putting the customer first, considering and adapting to how, where, and when customers shop, and balancing short and long-term priorities.
• Strives for excellence by displaying curiosity and a desire to learn, taking calculated risks, demonstrating courage and resilience, encouraging learning from mistakes, driving continuous improvements, adopting and encouraging the use of new technologies and skills, and supporting others through change.

Pay

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) and Complex Structure.

Benefits

• Health benefits include medical, vision, and dental coverage.
• Financial benefits include 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.

Qualifications

• Completion of 2 years of college.
• 1 year’s experience as a supervisor in a multi-department environment.
• 1 year’s experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi department environment.
• 2 years’ experience in asset protection or related area.
• Successful completion of any applicable state requirements to work in asset protection (for example, minimum age, specialized training, certification and/or licensing).
• If applicable, acquisition of a current, state issued Certificate of Eligibility.
• Successful completion of criminal background check and/or firearms authorized training.