(USA) Asset Protection Operations Coach

Position Summary

Drives sales by ensuring effective merchandise presentation, leading and developing teams, controlling unexplained loss of merchandise, and improving profitability.

What you'll do...

• Ensures accurate and competitive pricing, proper inventory levels, cleanliness, and assesses economic trends and community needs.
• Oversees stocking and rotating merchandise, setting up displays, and securing fragile and high-shrinkage merchandise.
• Leads and develops teams by teaching, training, actively listening, touring stores, providing feedback, and implementing business solutions.
• Models and demonstrates exceptional customer service standards, manages and supports customer service initiatives, and ensures customer needs, complaints, and issues are successfully resolved.
• Controls unexplained loss of merchandise, measures adherence to loss prevention policies, and communicates performance goals and objectives.
• Trains managers and associates on operational controls and processes, conducts investigations, and coordinates claims and receiving operations.
• Manages facility-level training and execution of asset protection, safety, and claims and receiving procedures, and ensures compliance with company policies and procedures.
• Monitors safety and risk controls, identifies accident trends, and implements solutions to prevent accidents.
• Respects individuals, builds high-performing teams, and fosters a culture of belonging by embracing differences, supporting associates, and encouraging learning and continuous improvement.
• Serves customers and members by delivering results, balancing short and long-term priorities, and considering various stakeholders when making decisions.
• Strives for excellence by displaying curiosity, taking calculated risks, and encouraging learning from mistakes.

Qualifications

• Completion of 2 years of college or 1 year’s experience as a supervisor in a multi-department environment.
• 1 year’s experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment.
• 2 years’ experience in asset protection or related area.
• Successful completion of any applicable state requirements to work in asset protection (for example, minimum age, specialized training, certification and/or licensing).
• If applicable, acquisition of a current, state issued Certificate of Eligibility.
• Successful completion of criminal background check and/or firearms authorized training.

Benefits

• Competitive pay with performance-based bonuses.
• Health benefits including medical, vision, and dental coverage.
• Financial benefits such as 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits like short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U education benefit program for associates in Walmart and Sam's Club facilities.

Pay

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses and may also include Regional Pay Zone (RPZ) and Complex Structure differentials, depending on location and external factors.