(USA) Asset Protection Operations Coach

About the role

This position involves driving sales through effective merchandise presentation, leading and developing teams, and managing safety and risk controls.

Responsibilities

• Ensures accurate and competitive pricing, proper inventory levels, cleanliness, and economic trends assessment.
• Oversees stocking and rotation of merchandise, setting up displays, and securing fragile and high-shrinkage merchandise.
• Leads store operations, utilizes technology, and collaborates with all levels of associates.
• Trains and mentors associates, sets clear expectations, and provides feedback.
• Manages customer service initiatives, resolving customer complaints and issues, and implementing corrective actions.
• Controls unexplained loss, measures adherence to loss prevention policies, and communicates performance goals.
• Monitors safety and risk controls, conducts investigations, and ensures compliance with policies.
• Manages claims and receiving operations, ensuring proper policies and procedures are followed.
• Supports plans and initiatives to meet customer and business needs, and identifies and addresses improvement opportunities.

Requirements

• Completion of 2 years of college.
• 1 year’s experience as a supervisor in a multi-department environment.
• 1 year’s experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi department environment.
• 2 years’ experience in asset protection or related area.
• Successful completion of any applicable state requirements to work in asset protection.
• Absence of a criminal background check and/or firearms authorized training.

Qualifications

• Completion of 2 years of college.
• 1 year’s experience as a supervisor in a multi-department environment.
• 1 year’s experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi department environment.
• 2 years’ experience in asset protection or related area.
• Successful completion of any applicable state requirements to work in asset protection.
• Absent a criminal background check and/or firearms authorized training.

Skills

Exceptional customer service standards, ability to teach and mentor, strong organizational and problem-solving skills, attention to detail, and the ability to manage multiple tasks.

Benefits

Includes health benefits such as medical, vision, and dental coverage, financial benefits like 401(k), stock purchase, and company-paid life insurance, paid time off, and other perks including short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.

Pay

The annual salary range for this position is $65,000.00 - $100,000.00, with additional compensation for performance bonuses and regional pay zone differentials.

Schedule

The schedule for this position is typically full-time, but may vary based on specific roles and locations.