(USA) Asset Protection Operations Coach

About the role

This position drives sales by ensuring effective merchandise presentation, leading and developing teams, and controlling unexplained loss of merchandise.

Responsibilities

• Ensures accurate and competitive pricing, proper inventory levels, cleanliness, and assessment of economic trends and community needs.
• Oversees the stocking and rotation of merchandise, setting up displays, and securing fragile and high-shrinkage merchandise.
• Leads and develops teams by teaching, training, and actively listening to associates, touring stores, providing feedback, and implementing business solutions.
• Manages and supports customer service initiatives, resolving customer needs, complaints, and issues, and developing action plans to correct deficiencies.
• Models and demonstrates exceptional customer service standards, managing and supporting customer service initiatives such as Store of the Community and community outreach programs.
• Supervises and develops hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing associate recognition, and communicating expectations consistently and effectively.
• Controls unexplained loss of merchandise, improving profitability by identifying and communicating performance goals and objectives, and adhering to loss prevention policies.
• Trains managers and associates on operational controls and processes in multiple stores, detecting, deterring, and resolving violations of company policies and criminal activities.
• Manages facility-level training and execution of asset protection, safety, and claims and receiving procedures, ensuring proper policies and procedures are followed.
• Manages claims and receiving operations by ensuring proper policies and procedures are followed, and coordinates and oversees job-related activities and assignments.

Requirements

• Completion of 2 years of college.
• 1 year’s experience as a supervisor in a multi-department environment.
• 1 year’s experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment.
• 2 years’ experience in asset protection or related area.
• Successful completion of any applicable state requirements to work in asset protection (for example, minimum age, specialized training, certification and/or licensing).
• If applicable, acquisition of a current, state issued Certificate of Eligibility.
• Successful completion of criminal background check and/or firearms authorized training.

Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
• Certification in an asset protection related field (for example, Loss Prevention Qualified, Loss Prevention Certified).
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.
• Investigative experience.

Skills

• Exceptional customer service standards.
• Effective team leadership and development.
• Inventory management and control.
• Customer service and problem resolution.
• Training and mentoring.
• Loss prevention and asset protection.
• Facility safety and risk management.
• Claims and receiving operations.

Benefits

Competitive pay, performance-based bonuses, and various financial benefits including health, vision, dental, 401(k), stock purchase, and company-paid life insurance. Additionally, associates receive paid time off, military leave pay, adoption and surrogacy expense reimbursement, and more.

Pay

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses and regional pay zone (RPZ) and complex structure differentials, where applicable.

Schedule

Details on the schedule are not specified in the job posting.