(USA) Asset Protection Operations Coach

About the role

This position drives sales by ensuring effective merchandise presentation. Key responsibilities include accurate and competitive pricing, proper inventory management, cleanliness, assessing economic trends, and community needs.

Responsibilities

• Ensures accurate and competitive pricing
• Manages inventory levels and signs
• Cleans and organizes product displays
• Oversees the stocking and rotation of merchandise
• Secures fragile and high-shrinkage merchandise
• Leads and develops teams by teaching, training, and actively listening to associates
• Tourstores and provides feedback
• Communicates and collaborates with all levels of associates regarding store operations
• Utilizes technology and business initiatives
• Models and demonstrates exceptional customer service standards
• Manages and supports customer service initiatives such as Store of the Community and Community Outreach Programs
• Ensures customer needs, complaints, and issues are successfully resolved
• Develops and implements action plans to correct deficiencies
• Provides process improvement leadership to ensure a high quality customer experience
• Supervises and develops hourly associates by hiring, training, and mentoring
• Assigns duties, sets clear expectations, provides associate recognition, and ensures awareness and recruitment of qualified associates
• Controls unexplained loss of merchandise and improves profitability by identifying and communicating performance goals and objectives
• Measures adherence to loss prevention policies and procedures
• Reviews variances to inventory reports
• Identifies improvement opportunities
• Communicates and works with managers and associates to determine corrections needed to inventory controls
• Influences the implementation and execution of control corrections
• Detects, deters, investigates, and resolves violations of company policies and criminal activities
• Monitors safety and risk controls within a facility by ensuring an effective safety program is in place
• Observes workplace practices and provides training to associates on accident prevention techniques
• Communicates plans to minimize accidents
• Oversees safety reviews and implements plans to improve workplace safety
• Manages facility-level training and execution of asset protection, safety, and claims and receiving procedures
• Identifies gaps in expectations versus training
• Determines training needs
• Develops and delivers training as needed
• Maintains necessary documentation and reporting
• Coordinates, completes, and oversees job-related activities and assignments
• Supports plans and initiatives to meet customer and business needs
• Identifies and addresses improvement opportunities and demonstrates adaptability and promotes continuous learning
• Ensures compliance with company policies and procedures
• Respects individuals, builds high-performing teams, embraces differences, and creates a workplace where associates feel seen, supported, and connected through a culture of belonging
• Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments
• Acts with integrity, maintains and promotes the highest standards of integrity, ethics, and compliance, and models the Walmart values to support and foster the culture
• Strives for excellence, displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes
• Strives for excellence, drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change
• Strives for excellence, drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change
• Strives for excellence, drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change

Qualifications

• Completion of 2 years of college
• 1 year’s experience as a supervisor in a multi-department environment
• 1 year’s experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi department environment
• 2 years’ experience in asset protection or related area
• Successful completion of any applicable state requirements to work in asset protection (for example, minimum age, specialized training, certification and/or licensing)
• If applicable, acquisition of a current, state issued Certificate of Eligibility
• If applicable, successful completion of criminal background check and/or firearms authorized training

Benefits

• Competitive pay
• Performance-based bonus awards
• Health benefits including medical, vision, and dental coverage
• Financial benefits including 401(k), stock purchase, and company-paid life insurance
• Paid time off benefits including PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting
• Other benefits including short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more
• Live Better U education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities

Pay

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: Regional Pay Zone (RPZ) (based on location), Complex Structure (based on external factors that create challenges).

Schedule

Details on the schedule will be provided upon hire.