(USA) Asset Protection Operations Coach

Position Summary

Drives sales by ensuring effective merchandise presentation, leading and developing teams, controlling unexplained loss of merchandise, and improving profitability.

What you'll do...

• Ensures accurate and competitive pricing, proper inventory levels, cleanliness, and assessment of economic trends and community needs.
• Oversees stocking and rotation of merchandise, setting up displays, and securing fragile and high-shrinkage merchandise.
• Leads and develops teams by teaching, training, and actively listening to associates, providing feedback, and managing store operations.
• Manages and supports customer service initiatives, resolving customer needs, complaints, and issues, and implementing corrective actions.
• Models and demonstrates exceptional customer service standards, managing customer service initiatives, and ensuring a high-quality customer experience.
• Supervises and develops hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing associate recognition, and communicating expectations.
• Controls unexplained loss of merchandise, identifies performance goals, measures adherence to loss prevention policies, and communicates business objectives to teams.
• Trains managers and associates on operational controls and processes, conducts operational and pre-inventory reviews, and manages claims and receiving operations.
• Monitors safety and risk controls, ensures an effective safety program, identifies accident trends, provides training, and manages facility-level training and execution of asset protection safety and claims and receiving procedures.
• Manages facility-level training and execution of asset protection safety and claims and receiving procedures, reviews policies and procedures, and coordinates job-related activities.
• Respects individuals, builds high-performing teams, and fosters a culture of belonging by embracing differences, attracting and retaining talent, empowering and developing talent, recognizing others' contributions and accomplishments, and acting with integrity.
• Serves customers and members by delivering results, balancing short and long-term priorities, considering various stakeholders, and making decisions based on data insights.
• Strives for excellence by displaying curiosity, taking calculated risks, demonstrating courage and resilience, encouraging learning from mistakes, driving continuous improvements, adopting new technologies, and supporting others through change.
• Offers competitive pay and benefits, including health benefits, financial benefits, paid time off, and other perks like military leave pay, adoption and surrogacy expense reimbursement, and more.

Minimum Qualifications

• Completion of 2 years of college.
• 1 year’s experience as a supervisor in a multi-department environment.
• 1 year’s experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment.
• 2 years’ experience in asset protection or related area.
• Successful completion of any applicable state requirements to work in asset protection (for example, minimum age, specialized training, certification and/or licensing).
• If applicable, acquisition of a current, state issued Certificate of Eligibility.
• Successful completion of criminal background check and/or firearms authorized training.

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, or Certification in an asset protection related field (for example, Loss Prevention Qualified, Loss Prevention Certified).
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing, Investigative experience.
• Bachelor's degree in Business or Criminal Justice.