(USA) Asset Protection Operations Coach

About the role

This position drives sales by ensuring effective merchandise presentation, leading and developing teams, and controlling unexplained loss of merchandise.

Responsibilities

• Ensures accurate and competitive pricing, proper inventory levels, cleanliness, and assessment of economic trends and community needs.
• Oversees stocking and rotation of merchandise, setting up displays, and securing fragile and high-shrinkage merchandise.
• Leads and develops teams by teaching, training, and actively listening to associates, touring stores, providing feedback, and communicating business objectives.
• Manages and supports customer service initiatives, resolving customer needs, complaints, and issues, and implementing corrective action plans.
• Models and demonstrates exceptional customer service standards, managing and supporting customer service initiatives, and ensuring a high-quality customer experience.
• Supervises and develops hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing associate recognition, and communicating expectations.
• Controls unexplained loss of merchandise, improving profitability by identifying and communicating performance goals and objectives.
• Trains managers and associates on operational controls and processes in multiple stores, detecting, deterring, investigating, and resolving violations of company policies and criminal activities.
• Monitors safety and risk controls within a facility, ensuring an effective safety program is in place, observing workplaces practices, providing training on accident prevention techniques, and communicating plans to minimize accidents.
• Manages claims and receiving operations, ensuring proper policies and procedures are followed, and coordinating and completing job-related activities.

Requirements

• Completion of 2 years of college.
• 1 year’s experience as a supervisor in a multi-department environment.
• 1 year’s experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment.
• 2 years’ experience in asset protection or related area.
• Successful completion of any applicable state requirements to work in asset protection (for example, minimum age, specialized training, certification and/or licensing).
• If applicable, acquisition of a current, state issued Certificate of Eligibility.
• Successful completion of criminal background check and/or firearms authorized training.

Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
• Certification in an asset protection related field (for example, Loss Prevention Qualified, Loss Prevention Certified).
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.
• Investigative experience.

Skills

• Exceptional customer service standards.
• Effective team leadership and development.
• Inventory management and control.
• Customer service and problem resolution.
• Training and mentoring.
• Safety and risk management.
• Claims and receiving operations.

Benefits

Includes health benefits, financial benefits, paid time off, and other perks such as military leave pay, adoption and surrogacy expense reimbursement, and more.

Pay

The annual salary range for this position is $65,000.00 - $100,000.00, with additional compensation including performance-based bonuses and regional pay zone differentials.

Schedule

Details on the schedule are not specified in the job posting.