(USA) Asset Protection Operations Coach

About the role

This role involves driving sales through effective merchandise presentation, leading and developing teams, and ensuring customer service standards are met.

Responsibilities

• Ensures accurate and competitive pricing, proper inventory levels, cleanliness, and assessment of economic trends and community needs.
• Oversees the stocking and rotation of merchandise, setting up displays, and securing fragile and high-shrinkage merchandise.
• Leads and develops teams by teaching, training, and actively listening to associates, providing feedback, and implementing business solutions.
• Manages and supports customer service initiatives such as store of the community and community outreach programs, resolving customer needs, complaints, and issues.
• Manages and supports claims and receiving operations, ensuring proper policies and procedures are followed.
• Trains managers and associates on operational controls and processes in multiple stores.
• Monitors safety and risk controls, conducts investigations, and ensures an effective safety program is in place.
• Manages facility-level training and execution of asset protection, safety, and claims and receiving procedures.
• Manages claims and receiving operations, ensuring timely processing of claims.
• Provides direction for claims or receiving issues, maintains necessary documentation and reporting.
• Supports plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, and demonstrating adaptability and promoting continuous learning.

Requirements

• Completion of 2 years of college.
• 1 year’s experience as a supervisor in a multi-department environment.
• 1 year’s experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi department environment.
• 2 years’ experience in asset protection or related area.
• Successful completion of any applicable state requirements to work in asset protection (for example, minimum age, specialized training, certification and/or licensing).
• If applicable, acquisition of a current, state issued Certificate of Eligibility.
• Successful completion of criminal background check and/or firearms authorized training.

Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
• Certification in an asset protection related field (for example, Loss Prevention Qualified, Loss Prevention Certified).
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.
• Investigative experience.

Skills

• Exceptional customer service standards.
• Effective team leadership and development.
• Merchandise presentation and inventory management.
• Customer service and problem resolution.
• Claims and receiving operations management.
• Safety and risk control.
• Training and development.
• Investigation and compliance.

Benefits

The position offers competitive pay, performance-based bonuses, and a variety of benefits including health, financial, and paid time off benefits, as well as educational benefits through Live Better U.

Pay

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses and may also include regional pay zone (RPZ) and complex structure.

Schedule

The schedule for this position is not specified.