(USA) Asset Protection Operations Coach

Position Summary

Drives sales by ensuring effective merchandise presentation, leads and develops teams, and manages safety and risk controls.

What you'll do...

• Ensures accurate and competitive pricing, proper inventory levels, cleanliness, and assesses economic trends and community needs.
• Oversees stocking and rotating merchandise, sets up displays, secures fragile and high-shrinkage merchandise, and tours stores to provide feedback.
• Trains and develops teams by teaching, training, and actively listening to associates, using technology, and leading company change efforts.
• Models and demonstrates exceptional customer service standards, manages customer service initiatives, and ensures customer needs, complaints, and issues are resolved.
• Supervises and develops hourly associates by hiring, training, mentoring, setting clear expectations, providing associate recognition, and communicating expectations consistently and effectively.
• Controls unexplained loss of merchandise, measures adherence to loss prevention policies, and communicates performance goals and objectives.
• Manages facility-level training and execution of asset protection, safety, and claims and receiving procedures, and coordinates job-related activities.
• Monitors safety and risk controls, identifies accident trends, provides training on accident prevention techniques, and ensures compliance with company policies and procedures.
• Investigates and resolves violations of company policies and criminal activities, and communicates plans to minimize accidents.
• Manages claims and receiving operations by ensuring proper policies and procedures are followed, and provides direction for claims or receiving issues.
• Maintains necessary documentation and reporting, and ensures compliance with company policies and procedures.

Pay

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses, and regional pay zone and complex structure differentials as applicable.

Benefits

• Health benefits include medical, vision, and dental coverage.
• Financial benefits include 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.

Qualifications

• Completion of 2 years of college or 1 year’s experience as a supervisor in a multi-department environment.
• 1 year’s experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment.
• 2 years’ experience in asset protection or related area.
• Successful completion of any applicable state requirements to work in asset protection (for example, minimum age, specialized training, certification and/or licensing).
• If applicable, acquisition of a current, state issued Certificate of Eligibility.
• Successful completion of criminal background check and/or firearms authorized training.

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, or Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
• Certification in an asset protection related field (for example, Loss Prevention Qualified, Loss Prevention Certified).
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.
• Investigative experience.