(USA) Asset Protection Operations Coach

Position Summary

Drives sales by ensuring effective merchandise presentation, leading and developing teams, controlling unexplained loss of merchandise, and improving profitability.

What you'll do...

• Ensures accurate and competitive pricing, proper inventory levels, cleanliness, and assessment of economic trends and community needs.
• Oversees the stocking and rotation of merchandise, sets up displays, secures fragile and high-shrinkage merchandise, and tours stores to provide feedback.
• Trains and develops teams by teaching, training, and actively listening to associates, using technology, and collaborating with all levels of associates.
• Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives, and resolving customer needs, complaints, and issues.
• Supervises and develops hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing associate recognition, and communicating expectations consistently and effectively.
• Controls unexplained loss of merchandise, measures adherence to loss prevention policies and procedures, reviews inventory reports, identifies improvement opportunities, and communicates and works with managers and associates to determine corrections needed.
• Manages facility-level training and execution of asset protection, safety, and claims and receiving procedures, and ensures proper policies and procedures are followed.
• Manages claims and receiving operations by ensuring proper policies and procedures are followed, and coordinates, completes, and oversees job-related activities and assignments.
• Respects individuals, builds high-performing teams, and fosters a culture of belonging by embracing differences, supporting associates, and recognizing their contributions and accomplishments.
• Strives for excellence by displaying curiosity, taking calculated risks, driving continuous improvements, adopting new technologies, and supporting others through change.
• Strives for excellence by driving continuous improvements, adopting new technologies, and supporting others through change.
• Strives for excellence by driving continuous improvements, adopting new technologies, and supporting others through change.

Pay

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses, and regional pay zone (RPZ) and complex structure differentials, if applicable.

Benefits

• Health benefits include medical, vision, and dental coverage.
• Financial benefits include 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
• For information about PTO, see https://one.walmart.com/notices.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Minimum Qualifications

• Completion of 2 years of college.
• 1 year’s experience as a supervisor in a multi-department environment.
• 1 year’s experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi department environment.
• 2 years’ experience in asset protection or related area.
• Successful completion of any applicable state requirements to work in asset protection (for example, minimum age, specialized training, certification and/or licensing).
• If applicable, acquisition of a current, state issued Certificate of Eligibility.
• Successful completion of criminal background check and/or firearms authorized training.

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, Certification in an asset protection related field (for example, Loss Prevention Qualified, Loss Prevention Certified).
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing, Investigative experience.
• Bachelor's: Business, Bachelor's: Criminal Justice.