(USA) Asset Protection Operations Coach

About the role

This position drives sales by ensuring effective merchandise presentation. Key responsibilities include accurate and competitive pricing, proper inventory management, cleanliness, assessing economic trends, and community needs. The role also leads and develops teams, manages store operations, and ensures customer service standards.

Responsibilities

• Ensures accurate and competitive pricing
• Manages inventory levels and signs
• Cleans and organizes product displays
• Oversees stocking and rotation of merchandise
• Assesses economic trends and community needs
• Oversees cleaning and securing of fragile and high-shrink merchandise
• Trains and develops teams
• Manages store operations
• Ensures customer service standards

Requirements

• Completion of 2 years of college
• 1 year’s experience as a supervisor in a multi-department environment
• 1 year’s experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi department environment
• 2 years’ experience in asset protection or related area
• Successful completion of any applicable state requirements to work in asset protection
• Absence of a criminal background check and/or firearms authorized training

Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
• Certification in an asset protection related field (for example, Loss Prevention Qualified, Loss Prevention Certified)
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing
• Investigative experience

Skills

Exceptional customer service standards, ability to manage and support customer service initiatives, ability to resolve customer needs, complaints, and issues, ability to communicate business objectives to teams effectively, ability to provide clear expectations and guidance to implement business solutions, ability to lead and develop teams, ability to teach, train, and actively listen to associates, ability to tour stores and provide feedback, ability to communicate plans to minimize accidents, ability to observe workplaces practices and provide training to associates on accident prevention techniques, ability to conduct investigations relating to company operations and policies, ability to gather evidence, take statements, write case reports, and provide court room testimony as needed, ability to partner in collaborative efforts with other investigative entities, ability to manage facility-level training and execution of asset protection safety and claims and receiving procedures, ability to identify and communicate performance goals and objectives, ability to detect, deter, investigate, and resolve violations of company policies and criminal activities, ability to influence the implementation and execution of control corrections, ability to manage claims and receiving operations, ability to maintain necessary documentation and reporting, ability to coordinate, complete, and oversee job-related activities and assignments, ability to develop and deliver training as needed, ability to manage safety and risk controls within a facility, ability to identify gaps in expectations versus training, ability to determine training needs, ability to develop and deliver training as needed, ability to manage safety reviews and implement plans to improve workplace safety, ability to manage facility-level training and execution of asset protection safety and claims and receiving procedures, ability to review the application of policies, procedures, compliance guidelines, ability to ensure compliance with company policies and procedures, ability to respect individuals, build high-performing teams, embrace differences, create a workplace where associates feel seen, supported, and connected through a culture of belonging, ability to attract and retain the best talent, empower and develop talent, recognize others' contributions and accomplishments, ability to act with integrity, display curiosity and a desire to learn, take calculated risks, demonstrate courage and resilience, encourage learning from mistakes, drive continuous improvements, adopt and encourage the use of new technologies and skills, support others through change, ability to strive for excellence, ability to serve our customers and members, make decisions based on data insights and analysis, balance short and long-term priorities, consider our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans, ability to live better, and make a positive impact for associates, customers, members, and the world around us.

Benefits

Competitive pay, performance-based bonus awards, and other great benefits such as health benefits (medical, vision, and dental coverage), financial benefits (401(k), stock purchase, and company-paid life insurance), paid time off benefits (PTO, parental leave, family care leave, bereavement, jury duty, and voting), other benefits (short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, etc.), and more. The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses, regional pay zone (RPZ), complex structure, state pay differential, and other benefits as per company policy.

Pay

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses, regional pay zone (RPZ), complex structure, state pay differential, and other benefits as per company policy.

Schedule

The schedule for this position is not specified.