(USA) Asset Protection Operations Coach

About the role

This position drives sales by ensuring effective merchandise presentation, leading and developing teams, controlling unexplained loss of merchandise, and improving profitability.

Responsibilities

• Ensures accurate and competitive pricing, proper inventory levels, cleanliness, and assesses economic trends and community needs.
• Oversees the stocking and rotation of merchandise, sets up displays, secures fragile and high-shrinkage merchandise, and tours stores to provide feedback.
• Trains and develops teams by teaching, training, actively listening, and providing clear expectations and guidance.
• Manages and supports customer service initiatives such as store of the community and community outreach programs, resolving customer needs, complaints, and issues.
• Manages and supports associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing associate recognition, and communicating expectations consistently and effectively.
• Controls unexplained loss of merchandise, measures adherence to loss prevention policies, and communicates performance goals and objectives.
• Monitors safety and risk controls by ensuring an effective safety program is in place, observing workplaces practices, providing training on accident prevention techniques, and communicating plans to minimize accidents.
• Manages facility-level training and execution of asset protection, safety, and claims and receiving procedures, ensuring proper policies and procedures are followed.
• Manages claims and receiving operations by ensuring proper policies and procedures are followed, and coordinates and oversees job-related activities and assignments.

Requirements

• Completion of 2 years of college.
• 1 year’s experience as a supervisor in a multi-department environment.
• 1 year’s experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment.
• 2 years’ experience in asset protection or related area.
• Successful completion of any applicable state requirements to work in asset protection (for example, minimum age, specialized training, certification and/or licensing).
• If applicable, acquisition of a current, state issued Certificate of Eligibility.
• Successful completion of criminal background check and/or firearms authorized training.

Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
• Certification in an asset protection related field (for example, Loss Prevention Qualified, Loss Prevention Certified).
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.
• Investigative experience.

Skills

• Exceptional customer service standards.
• Effective communication and collaboration with all levels of associates.
• Technology and business initiative utilization.
• Merchandising and company direction introduction and leading.
• Clear expectations and guidance implementation.
• Business solutions and business objectives communication.
• Accountability for policies and procedures.
• Inventory control adherence and adherence to loss prevention policies.
• Improvement opportunity identification and implementation.
• Training and delivery of training.
• Claims and receiving operations management.
• Facility-level training and execution of asset protection, safety, and claims and receiving procedures.
• Training needs determination and development.
• Documentation and reporting maintenance.
• Investigation and resolution of violations of company policies and criminal activities.
• Safety and risk control supervision and implementation.
• Accident trend identification and solution development.
• Accident prevention technique observation and training.
• Workplace communication and training.
• Claims and receiving operations direction.
• Compliance with company policies and procedures.
• OpenDoor Policy utilization and support.
• Continuous improvements adoption and encouragement.
• New technologies and skills support and change facilitation.

Benefits

Includes health benefits (medical, vision, and dental coverage), financial benefits (401(k), stock purchase, and company-paid life insurance), paid time off benefits (PTO, parental leave, family care leave, bereavement, jury duty, and voting), and other benefits (short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, etc.).

Pay

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: Regional Pay Zone (RPZ) (based on location) and Complex Structure (based on external factors that create challenges).

Schedule

Details not specified.